FALL 2017 - Quinsigamond Community College

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REGISTER TODAY! CLASSES ARE FILLING FAST!

CENTER FOR WORKFORCE DEVELOPMENT AND CONTINUING EDUCATION Non-Credit Courses 508.751.7900 • www.QCC.edu/WD 25 Federal Street, Worcester, MA 01608

FALL 2017

TABLE OF CONTENTS For a complete list of offerings please visit us at www.QCC.edu/WD.

Healthcare

Education

Aide Cuidado Personal . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Basic Life Support (BLS) for Healthcare Providers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Basic Medical Terminology . . . . . . . . . . . . . . . . . . . . . . . 10 Chiropractic Assistant Program . . . . . . . . . . . . . . . . . . . . 6 Cultural Competence for Health Care Providers . . . . . 11 Customer Service for Health Care . . . . . . . . . . . . . . . . . 10 Emergency Medical Technician . . . . . . . . . . . . . . . . . . . . 8 Health Insurance I . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Health Insurance II . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 HIPAA Privacy Rule Training for Health Care Organizations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Introduction to Anatomy & Physiology . . . . . . . . . . . . 11 Introduction to Pharmacology . . . . . . . . . . . . . . . . . . . . 10 IV Therapy Training for Licensed Nurses . . . . . . . . . . . . . 6 Local Anesthesia for Dental Hygienists Permit L Certification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Medical Administrative Assistant with EHR . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Medical Billing and Coding Program . . . . . . . . . . . . . . . .7 Medical Coding and Billing ICD-10 . . . . . . . . . . . . . . . . . 9 Medical Billing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Medical Interpreting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Medical Math . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Nurse Assistant/Home Health Aide Training . . . . . . . . . 5 Ophthalmic Assistant Program . . . . . . . . . . . . . . . . . . . . 5 Patient Access & Registration Professional Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Patient Access Specialist . . . . . . . . . . . . . . . . . . . . . . . . . 10 Patient Access Specialist Bundle . . . . . . . . . . . . . . . . . . 10 Personal Care Homemaker Training . . . . . . . . . . . . . . . . 5 Pharmacy Technician . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Professionalism in Health Care . . . . . . . . . . . . . . . . . . . . 11 Professional Medical Coding and Billing with Applied PCS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 RN / LPN Refresher . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Sterile Processing Technician Certificate . . . . . . . . . . . . . 6 Substance Abuse Counseling Career Prep . . . . . . . . . . 10 Survey of Anatomy & Physiology . . . . . . . . . . . . . . . . . 11 Survey of Medical Law & Ethics . . . . . . . . . . . . . . . . . . . 11 Survey of Medical Terminology . . . . . . . . . . . . . . . . . . . 11 Survey of Pharmacology . . . . . . . . . . . . . . . . . . . . . . . . . 11 TEAS Review Classes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 TEAS Test Dates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Veterinary Assistant Certificate . . . . . . . . . . . . . . . . . . . . 6

Advanced Classroom Management . . . . . . . . . . . . . . . Attention Deficit/Hyperactivity Disorder: Information & Interventions for Effective Teaching . . . . . . . . . . . . . . . . . . . . . . . . . . . . Autism & Asperger’s Disorder: Information & Effective Intervention Strategies . . . . . . . . . . . . . . . . . . Behavior is Language: Strategies for Managing Disruptive Behavior . . . . . . . . . . . . . . . . . . . Child Abuse: Working with Abused & Neglected Children . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Educational Assessment: Assessing Student Learning in the Classroom . . . . . . . . . . . . . . . . . . . . . . . Harassment, Bullying & Cyber-Intimidation in Schools . . . . . . . . . . . . . . . . . . . . Inclusion: Working with Students with Special Needs in General Education Classrooms . . . . . . . . . . . . Learning Disabilities: Practical Information for the Classroom Teacher . . . . . . . . . . . . . . . . . . . . . . . . Reading & Writing in Content Area . . . . . . . . . . . . . . . . Talented & Gifted: Working with High Achievers . . . . Teaching Diversity: Influences & Issues in the Classroom . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Teaching Elementary Math Conceptually: A New Paradigm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Traumatized Child: The Effects of Stress, Trauma & Violence on Student Learning . . . . . . . . . . . Try DI!: Planning & Preparing a Differentiated Instruction Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Understanding Aggression: Coping with Aggressive Behavior in the Classroom . . . . . . . . . . . . . Understanding & Implementing Common Core Standards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Violence in Schools: Identification, Prevention & Intervention Strategies . . . . . . . . . . . . . . . . . . . . . . . . Why DI?: An Introduction to Differentiated Instruction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Certificate in Online Teaching . . . . . . . . . . . . . . . . . . . . .

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Entrepreneurship and Small Business Bookkeeping Administration . . . . . . . . . . . . . . . . . . . . . Court Interpreter Spanish Advanced . . . . . . . . . . . . . . . Court Interpreter Spanish Basic . . . . . . . . . . . . . . . . . . . Entrepreneur Boot Camp . . . . . . . . . . . . . . . . . . . . . . . . Entrepreneurial Marketing . . . . . . . . . . . . . . . . . . . . . . . Entrepreneurship Certificate . . . . . . . . . . . . . . . . . . . . . Drones for Beginners . . . . . . . . . . . . . . . . . . . . . . . . . . . . Facebook for Business . . . . . . . . . . . . . . . . . . . . . . . . . . . Grant Writing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Growing Your Business with Self-Publishing . . . . . . . .

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Nutritional Fitness Career Prep . . . . . . . . . . . . . . . . . . . . Onboarding New Employees . . . . . . . . . . . . . . . . . . . . . Online Aerial Photography . . . . . . . . . . . . . . . . . . . . . . . Online Part 107 Test Preparation . . . . . . . . . . . . . . . . . . Part 107 Test Preparation . . . . . . . . . . . . . . . . . . . . . . . . Personal Fitness Trainer Certification . . . . . . . . . . . . . . Phantom & Inspire Flight Training . . . . . . . . . . . . . . . . . Real Estate Broker Training . . . . . . . . . . . . . . . . . . . . . . . Real Estate Salesperson Training . . . . . . . . . . . . . . . . . . Starting a Drone Business . . . . . . . . . . . . . . . . . . . . . . . . The Business Plan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Wellness Coaching Career Prep . . . . . . . . . . . . . . . . . . . YouTube for Business . . . . . . . . . . . . . . . . . . . . . . . . . . . .

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Operation T.A.L.E.N.T. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Computers and Technology Cognos 10 Report Studio Training . . . . . . . . . . . . . . . . . CompTIA A+ 220-901 and 220-902 . . . . . . . . . . . . . . . CompTIA’s Network+ . . . . . . . . . . . . . . . . . . . . . . . . . . . . CompTIA’s Security+ . . . . . . . . . . . . . . . . . . . . . . . . . . . . Customer Service Representative (CSR) Exam Prep . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Get Started with Blogging . . . . . . . . . . . . . . . . . . . . . . . HIT- 001 Healthcare Technician Certification . . . . . . . . HTML and Website Design . . . . . . . . . . . . . . . . . . . . . . . Java Programming Fundamentals . . . . . . . . . . . . . . . . Microsoft Office 2016 Certificate . . . . . . . . . . . . . . . . . . Mobile Applications: Android . . . . . . . . . . . . . . . . . . . . . Mobile Applications: HTML5 . . . . . . . . . . . . . . . . . . . . . Mobile Applications: iOS6 . . . . . . . . . . . . . . . . . . . . . . . . QuickBooks 2014 Pro . . . . . . . . . . . . . . . . . . . . . . . . . . . .

19 18 18 18 18 18 18 19 18 19 18 18 18 18

Technical and Trades 2D Design & Fabrication . . . . . . . . . . . . . . . . . . . . . . . . . 3D Design & Fabrication . . . . . . . . . . . . . . . . . . . . . . . . . Arduino Basics for Beginners . . . . . . . . . . . . . . . . . . . . . AutoCAD 1 - Basic 2D . . . . . . . . . . . . . . . . . . . . . . . . . . . . AutoCAD 2 - Advanced 2D . . . . . . . . . . . . . . . . . . . . . . . . AutoCAD 3 - Basic 3D Modeling . . . . . . . . . . . . . . . . . . . AutoCAD 4 - Advanced 3D and Basic Rendering . . . . AutoCAD 5 - Advanced Rendering and Customization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . AutoCAD Expert Certificate . . . . . . . . . . . . . . . . . . . . . . . AutoCAD Fundamentals Certificate . . . . . . . . . . . . . . . . Blueprint Reading for Construction Trades . . . . . . . . . Construction Supervisor Training . . . . . . . . . . . . . . . . . . Introduction to 3D Printing . . . . . . . . . . . . . . . . . . . . . . . Natural Gas Technician Certificate Program . . . . . . . . . Product Prototyping on a Budget Certificate . . . . . . . . Prototyping with Maker Electronics . . . . . . . . . . . . . . .

1 | QCC Center for Workforce Development and Continuing Education | 508.751.7900 or www.QCC.edu/WD

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TABLE OF CONTENTS For a complete list of offerings please visit us at www.QCC.edu/WD.

Test Preparation MTEL Prep Course . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . SAT Prep Course . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . SAT Prep - Math . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . SAT Prep – Reading/Writing . . . . . . . . . . . . . . . . . . . . . ServSafe® Certification Training & Exam . . . . . . . . . . . ServSafe® Food Protection Manager Certification Examination . . . . . . . . . . . . . . . . . . . . . . . .

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Bilingual Communication for the Workplace American Sign Language Basics . . . . . . . . . . . . . . . . . . Spanish for Banking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Spanish for Construction . . . . . . . . . . . . . . . . . . . . . . . . . Spanish for Educators . . . . . . . . . . . . . . . . . . . . . . . . . . . Spanish for Firefighters . . . . . . . . . . . . . . . . . . . . . . . . . . Spanish for Food Service . . . . . . . . . . . . . . . . . . . . . . . . . Spanish for Healthcare . . . . . . . . . . . . . . . . . . . . . . . . . . Spanish for Hospitality . . . . . . . . . . . . . . . . . . . . . . . . . . Spanish for Law Enforcement . . . . . . . . . . . . . . . . . . . . Spanish for Manufacturing . . . . . . . . . . . . . . . . . . . . . . . Spanish for Social Services . . . . . . . . . . . . . . . . . . . . . . . Spanish for the Workplace . . . . . . . . . . . . . . . . . . . . . . .

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Marketing and Social Media Certificate in Google Tools . . . . . . . . . . . . . . . . . . . . . . . . Google+ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Google Analytics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Google Apps for Business . . . . . . . . . . . . . . . . . . . . . . . . Integrating Social Media in Your Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Introduction to Social Media . . . . . . . . . . . . . . . . . . . . . Marketing Using Social Media . . . . . . . . . . . . . . . . . . . . Social Media for Business Certificate . . . . . . . . . . . . . . .

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Management and Professional Development Accounting and Finance for Non-Financial Managers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Advanced Data Analysis . . . . . . . . . . . . . . . . . . . . . . . . . Applying Lean Sigma Practices to HR Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Building Effective Teams . . . . . . . . . . . . . . . . . . . . . . . . . Business Research Certificate . . . . . . . . . . . . . . . . . . . . . Certificate in Customer Service . . . . . . . . . . . . . . . . . . . Certificate in Data Analysis . . . . . . . . . . . . . . . . . . . . . . . Certificate in Leadership Development . . . . . . . . . . . . Certificate in Office Operations . . . . . . . . . . . . . . . . . . . Certificate in Workplace Communication . . . . . . . . . . . Certified Associate in Project Management . . . . . . . . . Communicating with Clarity & Impact . . . . . . . . . . . . . Communication Skills for Managers . . . . . . . . . . . . . . . Conflict Management . . . . . . . . . . . . . . . . . . . . . . . . . . . Conflict Resolution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Creative Problem Solving and Decision Making . . . . . Customer Service Skills . . . . . . . . . . . . . . . . . . . . . . . . . . Cyber Security for Managers . . . . . . . . . . . . . . . . . . . . . . Developing Your Leadership Skills . . . . . . . . . . . . . . . . . Developing Your Professional Career . . . . . . . . . . . . . . . Effective Business Writing Skills . . . . . . . . . . . . . . . . . . . Embracing Sustainability in the Workplace . . . . . . . . . Essential Business Skills . . . . . . . . . . . . . . . . . . . . . . . . . Essential Communication Skills for the Workplace . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Executive Assistant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Extraordinary Customer Service . . . . . . . . . . . . . . . . . . Female Bullying in the Workplace . . . . . . . . . . . . . . . . . Human Resources Management Career Prep . . . . . . . Intermediate Data Analysis . . . . . . . . . . . . . . . . . . . . . . Introduction to Data Analysis . . . . . . . . . . . . . . . . . . . . . Keys to Customer Service . . . . . . . . . . . . . . . . . . . . . . . . Law for Non Lawyers . . . . . . . . . . . . . . . . . . . . . . . . . . . . Leadership Principles . . . . . . . . . . . . . . . . . . . . . . . . . . . . Leadership Skills Training . . . . . . . . . . . . . . . . . . . . . . . . Lean Bronze Certification . . . . . . . . . . . . . . . . . . . . . . . . Legal Office Administration . . . . . . . . . . . . . . . . . . . . . . Negotiation: Get What You Want . . . . . . . . . . . . . . . . . . Office Operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Presenting with Impact . . . . . . . . . . . . . . . . . . . . . . . . . .

29 30 27 28 29 30 30 31 28 31 32 26 32 30 25 26 25 28 31 31 32 28 25 27 27 30 29 27 30 30 30 29 31 25 32 29 31 28 25

Project Management Essentials . . . . . . . . . . . . . . . . . . . 32 Project Risk and Cost Analysis . . . . . . . . . . . . . . . . . . . . 32 Six Sigma Black Belt . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 Six Sigma Green Belt . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 Supervisory and Leadership Certificate . . . . . . . . . . . . 29 Time Management . . . . . . . . . . . . . . . . . . . . . . . . . 26 Using Personality Profiles for Better Work Performance . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Workforce Readiness Business Communication . . . . . . . . . . . . . . . . . . . . . . . . Communication and Collaboration . . . . . . . . . . . . . . . . Creating and Managing Your Personal Brand . . . . . . . Creating Career, Academic and Personal Success . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Creativity and Innovation . . . . . . . . . . . . . . . . . . . . . . . . Critical Thinking and Problem Solving . . . . . . . . . . . . . Financial Literacy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Flexibility and Adaptability . . . . . . . . . . . . . . . . . . . . . . Hired! The Ultimate Job Search Course . . . . . . . . . . . . . Initiative and Self-Direction . . . . . . . . . . . . . . . . . . . . . . Job Interview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Job Search . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Leadership and Responsibility . . . . . . . . . . . . . . . . . . . . Productivity and Accountability . . . . . . . . . . . . . . . . . . . Resume Development . . . . . . . . . . . . . . . . . . . . . . . . . . . Social and Cross-Cultural Skills . . . . . . . . . . . . . . . . . . . . Start Your Career: Create and Manage Your Brand . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Workforce Readiness Bundle . . . . . . . . . . . . . . . . . . . . .

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Personal Enrichment Extreme Couponing . . . . . . . . . . . . . . . . . . . . . . . . . . . . Identity Theft . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Jazz Lessons for Beginners . . . . . . . . . . . . . . . . . . . . . . . Pro Se Divorce . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Reiki I . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Reiki II . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . SAVE Beyond The Grocery Store: Meals Out, Entertainment, Clothing & More! . . . . . . . . . . . . . . . . . Stand-Up Comedy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

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Registration Form . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 QCC Locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Learn to fly your drone like a pro! See page 13 for complete details.

508.751.7900 or www.QCC.edu/WD | QCC Center for Workforce Development and Continuing Education | 2

CORPORATE PARTNERSHIP OPPORTUNITIES For a complete list of Healthcare offerings please visit us at www.QCC.edu/WD.

Quinsigamond Community College’s Center for Workforce Development and Continuing Education Offers high value, low Fee training programs that enable individuals to learn new skills which can be applied immediately on the job or utilized for future professional development. Our focus is to provide the practical skills that can help participants improve competencies, secure employment, and experience personal enrichment.

meet their specific organizational goals. Our expert instructors have exceptional facilitation skills that make learning fun while providing participants with rich content relevant to your personal and industry specific needs. We welcome an opportunity to work with you. Please call and let us know how we can be of service.

We work closely with companies and organizations in order that they

Partnership Advantages

Did You Know…

Why the Center for Workforce Development and Continuing Education? Results oriented and client-driven are the hallmarks of the customized corporate training programs at Quinsigamond Community College. We seek to develop partnerships with our clients to better understand their need and ensure that training outcomes are aligned with the company’s overall strategic goals. Together we are able to set specific training targets that maximize resources and minimize planning cycles to help maintain productivity. In addition, Quinsigamond Community College’s Center for Workforce Development and Continuing Education offers flexible options for training delivery. Employees can attend customized classes at: • a company site, • a local conference center, • or the QCC campus.

• that a portion of the dollars you contribute to the Massachusetts Unemployment Compensation Fund are available for you to use to train incumbent and new employees? • that you can receive up to $30,000 per year from the state to cover the Fee of training newly hired employees and up to $250,000 to train incumbent workers? • that employers with 100 or fewer employees who contribute to the Massachusetts unemployment Insurance Fund and labor organizations are eligible to have 50% of the Fee of job related training paid for through the Training Fund Express program. • that your competitors could be using your payments to the unemployment fund to get their employees trained? • that you can check our website, www .QCC.edu/WD for informational sessions to learn how you can access state dollars to train new and incumbent workers and for programs already approved for the Express Fund Grant.

Companies with multiple locations can integrate a distance learning component into their curriculum using QCC’s state-ofthe-art distance learning platforms.

Not sure where to start? Contact us for a free consultation to… • • • •

learn about the benefits of a job analysis of key positions; determine the skills and competencies necessary for key positions; develop training programs delivering these skills and competencies; and, explore options to assist funding the needed training.

Please contact Workforce Development and Continuing Education at 508.751.7900 or [email protected] to arrange a complimentary personal consultation

3 | QCC Center for Workforce Development and Continuing Education | 508.751.7900 or www.QCC.edu/WD

WORKFORCE PARTNERSHIPS For a complete list of Healthcare offerings please visit us at www.QCC.edu/WD.

Are you an Able-Bodied Adult Without Dependents? Quinsigamond Community College can help prepare you for the job market by giving you the training employers are looking for. Our programs are approved for SNAP Education and Training. All our instructors have hands-on experience in their fields. This gives them the necessary knowledge so they can then pass it on to you. Get started in a career that you care about and where you can advance and succeed in the years to come!

For more information or to obtain an application packet, call 508.751.7901 Quinsigamond Community College’s Center for Workforce Development & Continuing Education in collaboration with Worcester Community Action Council has grant funds for individuals interested in Healthcare Training (Nurse Assistant/ Home Health Aide) and Culinary Training. If you are interested in these trainings, please contact The Worcester Community Action Council Job & Education Center 508.754.1176 Ext. 234. 508.751.7900 or www.QCC.edu/WD | QCC Center for Workforce Development and Continuing Education | 4

HEALTHCARE For a complete list of Healthcare offerings please visit us at www.QCC.edu/WD.

Nurse Assistant/Home Health Aide Training Start your healthcare career today! This 120-hour dual certificate will open many doors for you whether you want to work in a healthcare facility or home setting. Basic nursing skills will be taught through classroom lectures, nursing labs and clinical practice in a long-term care facility. You will get true on-the-job training with actual patients – a unique opportunity! Prerequisites: High School diploma/Equivalent or college assessment test, CORI/SORI check, completed health form (including immunizations). Acceptance based on a completed application package received on a first-come, first-served basis. Request your application packet today as spaces fill quickly.

NEW

Ophthalmic Assistant Program

This 58-hour certificate program will introduce the student to the basic knowledge needed for a career in ophthalmic medical assisting. This growing field is one in which the assistant works independent of the ophthalmologist preparing patients for their eye exam. Topics to be covered include: anatomy & physiology of the eye, medical terminology, ocular disease pharmacology, as well as, hands-on skills. Some classes will be held in the offices of local ophthalmologists. Ophthalmic Assistant, Part I: This course will provide the foundation of knowledge regarding the basics required for all healthcare practices and an in depth understanding of ocular anatomy, and physiology, diseases and treatments as well as pointed histories, pharmacology and basic skills. Ophthalmic Assistant, Part II: This course will offer more hands-on learning combined with more advanced principles needed to perform at an entry level. The student must satisfactorily complete the first semester or submit documentation of at least 4 months full time experience in an ophthalmology practice in order to register for this course.

Upon successful completion of this course, you will be eligible to sit for the Massachusetts Certified Nurse Assistant exam and pass the CNA exam. Course #

Date

Day

Time

Fee

NCHL380

Oct. 7-Feb. 3

S

8:00 a.m. - 5:00 p.m.

$999

Course #

Date

Day

Time

Fee

NCHL610

Oct. 3-Apr. 24

T

6:00 p.m. - 8:00 p.m.

$929

NEW

Aide Cuidado Personal (Asistente de Cuidados Personales) El Departamento de Cuidado Directo y el Programa de Entrenamiento de Trabajadores de Massachusetts proveen 75 horas de entrenamiento de calidad competente a personal de Atención y Cuidado, a ayudantes de cuidado del hogar y empleados en hogares y comunidades establecidas. Utilizando técnicas comprobadas en el aprendizaje de adultos para educar y entrenar grupos diversos de trabajadores. Los ABC’s o principios del currículo de Trabajadores de Cuidado Directo asegura que los trabajadores obtengan los cursos competentes básicos necesarios para esta profesión. Los participantes del Departamento de Cuidado Directo y el Programa de Entrenamiento de Trabajadores de Massachusetts obtendrán la oportunidad de aprender invaluables habilidades y capacitaciones en un ambiente de interacción divertido. Sirviendo con paso de enlace a otras profesiones aliadas a la salud, los graduados recibirán un certificado después de haber demostrado con éxito las habilidades y conocimientos adquiridos. Mientras que algunos participantes entusiasmadamente lo usaran como perspectivas de avanzar en una carrera, otros escogen el Cuidado Directo como trabajo o profesión. Course #

Date

Day

Time

Fee

NCHL013

Oct. 7-Dec. 2

S

8:00 a.m.-5:00 p.m.

$525

Personal Care Homemaker Training

Participants in this course receive training to qualify for a certificate to be a Personal Care Homemaker (PCHM). Participants who successfully complete this 75-hour course are qualified to work as a PCHM employed by consumers and in a home care agency. The ABC’s for Direct Care Worker’s curriculum is used in this course, providing participants with the opportunity to gain valuable direct care skills in an interactive and fun learning environment. Graduates receive a certificate following successful demonstration of learned skills and knowledge. Course #

Date

Day

Time

Fee

NCHL914

Oct. 7-Dec. 2

S

4:30 p.m.-8:00 p.m. & 8:00 a.m.-4:00 p.m.

$525

Basic Life Support (BLS) for Healthcare Providers (CPR/AED) This course teaches CPR skills for helping adults, children and infants, (including doing ventilation with a barrier device, a bag-mask device, and oxygen); use of an automated external defibrillator (AED); and relief of foreign body airway obstruction (FBAO). It’s intended for participants who provide health care to patients in a wide variety of settings. The certification is valid for 2 years. Card fee: $5.00 payable to instructor the day of class. Course #

Date

Day

Time

Fee

NCHL384

Sep. 6

W

5:00 p.m.–9:00 p.m.

$85

Discount

NCHL384

Sep. 8

F

9:00 a.m.–1:00 p.m.

$85

Register for the bundle, using NCBU317 that includes all courses listed above, In-Person & Online Courses for only $1250!

NCHL384

Oct. 13

F

9:00 a.m.–1:00 p.m.

$85

NCHL384

Oct. 13

F

5:00 p.m.–9:00 p.m.

$85

NCHL384

Dec. 20

W

9:00 a.m.–1:00 p.m.

$85

NCHL384

Dec. 20

W

5:00 p.m.–9:00 p.m.

$85

5 | QCC Center for Workforce Development and Continuing Education | 508.751.7900 or www.QCC.edu/WD

HEALTHCARE For a complete list of Healthcare offerings please visit us at www.QCC.edu/WD. NEW

IV Therapy Training for Licensed Nurses

This 40-hour non-credit course is designed for licensed nurses who want to improve their knowledge related to the fundamentals, principles and skills required to provide safe and effective intravenous therapies to the adult patient. The course is also an excellent refresher for those nurses who have not had current experience and are returning to the medical field. Students will have the opportunity to practice techniques of IV therapy in the nursing skills and/or simulation laboratory, using state of the art equipment and simulated IV access devices. This course is not intended as an IV therapy certification course. Competency requirements are obtained and maintained through the nurse’s employer, facility or institution. Course #

Date

Day

Time

Fee

NCHL387

Oct. 18-Dec. 6

W

4:30 p.m.–10:00 p.m.

$915

Local Anesthesia for Dental Hygienists Permit L Certification This 40-hour training course is designed to prepare the licensed dental hygienist for the written local anesthesia examination administered by the Commission on Dental Competency Assessments (CDCA) in compliance with the rules and regulations of the Board of Registration in Dentistry, Commonwealth of Massachusetts?s, Rhode Island, and Connecticut. Other state requirements may be accommodated with prior approval. 40 CEUs Course #

Date

Day

Time

Cost

NCHL395

Sep. 22-Oct. 1

F,S,U

8:00 a.m.-5:00 p.m.

$1,299

NEW

Chiropractic Assistant Program

This 50-hour program prepares students for a career as a Chiropractic Assistant in the expanding field of chiropractic healthcare through both classroom lecture and hands on labs. You will receive an overview of administrative front office duties; chiropractic and patient education issues; anatomy and physiology; chiropractic terminology; chiropractic billing & coding; and the legal aspects of chiropractic care. Additionally, you will review “therapeutic skills” including: massage basics; vital signs; T.E.N.S.; ultrasound; cryotherapy; and other therapeutic modalities. Note: this program does not include a national or state certification or a clinical rotation as part of its overall objectives. *Fee includes required textbook

Veterinary Assistant Certificate Do you love animals? Have you ever thought about a career as a veterinary assistant? Gain the knowledge and skills as you train for an entry-level position as a veterinary assistant. Veterinary Assistants work in a variety of settings including animal hospitals and clinics, animal shelters, laboratories and zoos. They perform front office functions; assist in providing routine and emergency care, perform laboratory procedures, assist in dental and surgical procedures, and taking x-rays. Students will also receive basic employability skills which include effective communication, problem solving, resume building, and interviewing techniques. Course #

Date

Day

Time

Fee

NCHL618

Sep. 9-Dec. 16

S

8:00 a.m.-5:00 p.m.

$1,839

Sterile Processing Technician Certificate Do you want to be a vital member of a health care team? This 80-hour program will teach you about the sterile processing department, vital infection control techniques, microbiology, and handling surgical instruments. Infectious disease and illness can spread through healthcare facilities rapidly and cause great devastation. You will learn through an interactive, hands-on experience. Start your training to become sterile processing technician and be a valued member of a healthcare team! Prerequisites: High School Diploma/ Equivalency, completed health information form, strong English skills. CORI/SORI checks will be completed for all students. Acceptance based on a completed application packet received on a first-come, first-served basis. Request your application packet today!

Course #

Date

Day

Time

Fee

Course #

Date

Day

Time

Fee

NCHL612

Oct. 24-Dec. 14

T,R

6:00 p.m.-9:30 p.m.

$999

NCHL607

Sep. 6-Nov. 15

M,W

5:00 p.m.-9:00 p.m.

$1,285

508.751.7900 or www.QCC.edu/WD | QCC Center for Workforce Development and Continuing Education | 6

HEALTHCARE For a complete list of Healthcare offerings please visit us at www.QCC.edu/WD. NEW

TEAS Review Classes

Medical Billing and Coding Program

This combined billing and coding course offers the skills needed to solve insurance billing problems, how to manually file claims (using the CPT and ICD-10 manual), complete common insurance forms, trace delinquent claims, appeal denied claims and use generic forms to streamline billing procedures.  You will learn how to find the service and codes using manuals, (CPT, ICD-10 and HCPCS). 

Review classes for nursing and allied health program applicants who are preparing to take the Test of Essential Academic Skills (TEAS). Study Guide can be purchased at the QCC Bookstore. Date

Day

Time

Fee

NCHL501 Math

Sep. 12

T

5:00 p.m.–10:00 p.m.

$69

NCHL502 Science

Sep. 14

R

5:00 p.m.–10:00 p.m.

$69

NCHL503 English

Sep. 19

T

5:00 p.m.–10:00 p.m.

$69

NCHL504 Reading

Sep. 21

R

5:00 p.m.–10:00 p.m.

$69

NCHL501 Math

Oct. 14

S

9:00 a.m. - 2:00 p.m.

$69

NCHL502 Science

Oct. 21

S

9:00 a.m. - 2:00 p.m.

$69

NCHL503 English

Oct. 28

S

9:00 a.m. - 2:00 p.m.

$69

NCHL504 Reading

Nov. 4

S

9:00 a.m. - 2:00 p.m.

$69

TEAS Test Dates

NCHL501 Math

Nov. 6

M

5:00 p.m.–10:00 p.m.

$69

Standardized test for all nursing and allied health program applicants.

NCHL502 Science

Nov. 8

W

5:00 p.m.–10:00 p.m.

$69

Note: After obtaining the practical work experience (6months to 2 years), students who complete this course could be qualified to sit for the American Academy of Professional Coders (AAPC)  Certified Professional Coder Exam (CPC or CPC-H Apprentice); the American Health Information Association (AHIMA) Certified Coding Associate (CCA) exam; and/or other National Certification Exams *Fee includes required textbook Course #

Date

Day

Time

Fee

NCHL420

Oct. 2-Dec. 13

M, W, S

6:00 p.m. - 9:30 p.m. 9:00 a.m.-3:00 p.m.

$1,899

Course #

Course #

Date

Day

Time

Fee

NCHL503 English

Nov. 13

M

5:00 p.m.–10:00 p.m.

$69

NCHL500

Sep. 1

F

9:00 a.m.–1:00 p.m.

$99

NCHL504 Reading

Nov. 15

W

5:00 p.m.–10:00 p.m.

$69

NCHL500

Sep. 20

W

1:00 p.m. - 5:00 p.m.

$99

NCHL501 Math

Dec. 5

T

5:00 p.m.–10:00 p.m.

$69

NCHL500

Oct. 3

T

5:00 p.m.–9:00 p.m.

$99

NCHL502 Science

Dec. 7

R

5:00 p.m.–10:00 p.m.

$69

NCHL500

Oct. 16

M

9:00 a.m.–1:00 p.m.

$99

NCHL503 English

Dec. 12

T

5:00 p.m.–10:00 p.m.

$69

NCHL500

Nov. 3

F

1:00 p.m. - 5:00 p.m.

$99

NCHL504 Reading

Dec. 14

R

5:00 p.m.–10:00 p.m.

$69

NCHL500

Nov. 16

R

9:00 a.m.–1:00 p.m.

$99

NCHL500

Nov. 27

M

1:00 p.m. - 5:00 p.m.

$99

NCHL500

Dec. 6

W

5:00 p.m.–9:00 p.m.

$99

NCHL500

Dec. 16

S

9:00 a.m.–1:00 p.m.

$99

NCHL500

Dec. 21

R

1:00 p.m. - 5:00 p.m.

$99

COMBINATION SPECIAL: TEAS Review Classes Register and pay in full for 2 review classes.....$128 (Save $10) Use Promo code TEAS2 at checkout Register and pay in full for 3 review classes.....$186 (Save $21) Use Promo code TEAS3 at checkout Register and pay in full for 4 review classes.....$236 (Save $40) Use Promo code TEAS4 at checkout

7 | QCC Center for Workforce Development and Continuing Education | 508.751.7900 or www.QCC.edu/WD

HEALTHCARE For a complete list of Healthcare offerings please visit us at www.QCC.edu/WD.

Medical Interpreting

NEW

If you’re bilingual, have good speaking and listening skills, and enjoy working with people, you may have a future as a medical interpreter. Medical interpreters are in great demand nationwide, including here in Massachusetts where interpreters are legally required in acute care hospitals and behavioral health facilities. Students will have the opportunity to perform role- plays via Skype with individual language coach/facilitators. Each student receives three role-play sessions as part of the course, but can opt to continue working with the language coach upon completion of the course. An experienced medical interpreter working in the field, teaches this 60-hour course.

Patient Access & Registration Professional Program

This comprehensive 90-hour program will prepare students to handle patient encounters, patient customer service and other areas related to intake and the coordination of a patient’s healthcare experience. Additional key program topics include: customer service; referral/transfer services; resource scheduling; patient check- in; admission; registration; revenue cycle & information systems; Statistical Reporting; customer satisfaction and retention; leadership and management and other relevant topics. *Fee includes required textbook

Course #

Date

Day

Time

Fee

Course #

Date

Day

Time

Fee

NCBU055

Oct. 7-Dec. 16

S

9:00 a.m.–4:00 p.m.

$1,065

NCHL030

Oct. 16-Nov. 17

M,T,W,R F

9:00 a.m.-2:00 p.m. 9:00 a.m.-12:00 p.m.

$1,950

NCHL030

Oct. 3-Dec. 14

T,R S

6:00 p.m.-9:30 p.m. 9:00 a.m.-3:00 p.m.

$1,950

RN / LPN Refresher RN/LPN refresher prepares licensed nurses who have not worked in the nursing field for an extended amount of time, to help orientate them to re-enter the nursing workforce. The program is 60 hours of lecture and hands on in our nursing simulation lab. The program will cover, updates on diabetes, pain management, GU/GI, ostomy care, g tube feeds, IV, injections, health assessment, respiratory and cardio vascular issues, wound care, surgical/medical asepsis, nursing process and care plans, vital signs and universal precautions. Cultural trends, ethical and legal issues and electronic medical records will also be covered. Course #

Date

Day

NCHL410

Oct. 4-Nov. 22

W,R

Time

Fee

4:30 p.m.-9:30 p.m. $1,615

• Learn from the comfort of home! • 24-Hour Access • 6 Week Format • Affordable • Instructor-Led

Over 300 Online Courses Available! For more information please call 508.751.7905

Emergency Medical Technician This course prepares you to successfully complete of the Massachusetts EMT-Basic exam to practice at the EMT-Basic level. It provides supervised classroom, laboratory training, and field experience with a local Emergency Services provider. In this program you will be required to complete approximately 160 hours of intensive lecture and laboratory materials. This program is accredited by the Massachusetts Office of Emergency Medical Services (OEMS). Upon successful completion of the didactic and clinical components of this program, you will be eligible to take the certification examination for EMT-Basic of the Massachusetts Office of Emergency Medical Services. Course #

Date

Day

Time

Fee

NCHL923

Sep. 6-Dec. 19

M,T,R

9:00 a.m.-2:00 p.m.

$1,850

NCHL923

Sep. 6-Dec. 19

M,T,R 5:00 p.m.-10:00 p.m.

$1,850

508.751.7900 or www.QCC.edu/WD | QCC Center for Workforce Development and Continuing Education | 8

HEALTHCARE For a complete list of offerings please visit us at www.QCC.edu/WD.

Online Medical and Career Training Courses The QCC Center for Workforce Development and Continuing Education has partnered with Career Step to offer these high-demand online medical and career training courses for students throughout our service territory. Don’t miss out on this great opportunity! Job placement assistance available.

Course

Course #

Fee

Professional Medical Coding and Billing with Applied PCS This 640-hour Professional Medical Coding and Bill with Advanced Code Sets program prepares students for the Certified Coding Associate (CCA) and Certified Professional Coder (CPC) certifications. Students develop a healthcare knowledge base and train on current and advanced code sets. Enrollment includes textbooks, codebooks, and a certification exam voucher.

NCOL555

$3,499

NCHL417

$3,199

NCHL416

$2,999

NCHL003

$2,799

NCHL413

$2,999

NCBU853

$1,995

NCCS228

$1,995

Medical Coding and Billing ICD-10 This 523- hour Professional Medical Coding and Billing program prepares students for the Certified Coding Associate (CCA) and Certified Professional Coder (CPC) certification exams. Topics studied include reimbursement methodologies, biomedical sciences, and code sets, including ICD-10 coding. Enrollment includes textbooks, industry codebooks, and a voucher for one of the national certification exams. ICD-10 for ICD-9 Coders.

Medical Billing This 145-hour program Medical Billing program helps students develop the knowledge and skills needed to work in healthcare reimbursement. Topics studied include medical terminology, documentation, patient billing, and special considerations such as ICD-10 and X12 5010, among others. Enrollment includes five textbooks and a one-year membership to the American Medical Billing Association.

Medical Administrative Assistant with EHR This 200-hour Medical Administrative Assistant with EHR program prepares students to earn the Certified Medical Administrative Assistant (CMAA) and Certified Electronic Health Records Specialist (CEHRS) credentials. Topics studied include ezEMRx EHR software, Microsoft Office, healthcare documentation, and office procedures. Enrollment includes eight textbooks and exam vouchers for the two national certifications.

Pharmacy Technician The 285-hour Pharmacy Technician program prepares students for the Pharmacy Technician Certification Board (PTCB) Exam. Topics studied include pharmacology, pharmacy law, and pharmaceutical calculations. There are also externship opportunities at local Walgreens or CVS Pharmacy. Enrollment includes six textbooks, a drug reference handbook, and a voucher for the PTCB Exam.

Executive Assistant Designed to help students gain the software and business skills needed in the modern office, the 160hour Executive Assistant program prepares students to earn the Microsoft Office Specialist (MOS) Master certification. Topics studied include Microsoft Word, Excel, Outlook, PowerPoint, and office procedures. Enrollment includes eleven textbooks and a MOS exam voucher.

Computer Technician Developed by a Computer Technology Industry Association (CompTIA) education partner, the 305-hour Computer Technician program prepares students for CompTIA A+ certification. Topics studied include hardware, software, and troubleshooting, among others. Enrollment includes textbooks, exam study guides, a repair toolkit, a power supply tester, a USB drive, and CompTIA A+ exam vouchers.

For Career Step courses only: Medical Coding and Billing: for a free laptop, iPad, or Kindle (use discount code: techpromo* at checkout) for $300 off program price (use discount code: 300disc at checkout); Medical Administrative Assistant with EHR: for a free Laptop, iPad, or Kindle (use discount code: techpromo* at checkout ) for $200 off program price (use discount code: 200disc at checkout) Pharmacy Technician and Computer Technician: for a free laptop, iPad or Kindle (use discount code: techpromo* at checkout ) for $125 off program price(use discount code: 125disc at checkout); Medical Billing, Medical Administrative Assistant, Executive Assistant: for a free Kindle (use discount code: techpromo* at checkout) for $100 off program price (use discount code: 100disc at checkout). *techpromo subject to $29 shipping fee.

HEALTHCARE For a complete list of Healthcare offerings please visit us at www.QCC.edu/WD.

Substance Abuse Counseling Career Prep Students will receive a comprehensive overview of the different substances and the etiology of substance abuse.  In addition, students will learn about assessment and diagnosis, treatment settings and strategies, sobriety and relapse prevention, and general substance abuse prevention education and strategies. This course will provide an initial educational foundation for students preparing to take state licensing or certification exams.  However, since the requirements for each state differ, students will have to conduct their own research to determine state-specific certification requirements. Course #

Date

Time

Fee

NCBU259

Open Enrollment

Online

$3,425

Medical Math The Medical Math course provides an introduction to mathematical instruction and review. Students will explore the three systems of measurement used to calculate dosages administered orally and intravenously. This self-paced online course will also provide the tools for students to use critical thinking skills and arithmetic to understand medication orders and use equipment for preparation, administration, and labeling of medications. Course #

Date

Time

Fee

NCOL040

Open Enrollment

Online

$159

HIPAA Privacy Rule Training for Health Care Organizations

Patient Access Specialist Bundle This 5-course bundle provides students with the skills necessary to work in the Patient Access Services field. This self-paced online course package fully prepares students to sit for the Certified Healthcare Access Associate certification exam. This bundle includes 5 courses intended for those who are new to the health care field and wish to work in a front-line registration position in a hospital setting: Patient Access Specialist; Customer Service in Healthcare; Health Insurance I; Health Insurance II; Introduction to Medical Terminology. Course #

Date

Time

Fee

NCOL532

Open Enrollment

Online

$1,999

Patient Access Specialist The Patient Access Specialist course introduces students to the many roles and responsibilities encompassed by the Patient Access Services department in a hospital setting. The course will provide students with an understanding of the role of correct patient identification practices in maintaining patient safety and the need for extraordinary customer service skills in difficult situations. This self-paced online course is one of the five courses comprising the Certified Healthcare Access Associate program from the National Association of Healthcare Access Management (NAHAM). Course #

Date

Time

Fee

NCOL531

Open Enrollment

Online

$299

Basic Medical Terminology

This course provides a foundation for the Health Insurance Portability and Accountability Act (HIPAA). This self-paced online course introduces HIPAA’s most current provisions regarding privacy and security, as well as the HITECH Act and its impact on electronic medical records. At the end of the course, students will be able to implement safeguards in compliance with HIPAA. Course #

Date

Time

Fee

NCOL529

Open Enrollment

Online

$59

Introduction to Pharmacology This course provides an overview of the principles and basics of pharmacology, including terminology, laws and ethics, and clinical concepts. This self-paced, online course presents the basics of pharmaceutical arithmetic and principles of clinical application. Individuals will gain the basic knowledge and skills necessary to apply pharmacology to other disciplines of healthcare.

This 32 hour course provides basic analyzes of word parts and learning basic prefixes, suffixes and word roots. Also, this course will offer basic review of body systems. Course #

Date

Day

Time

Fee

NCHL613

Oct. 2-Nov. 27

M,R

6:00 p.m.-8:00 p.m.

$329

Customer Service for Health Care The Customer Service for Health Care course provides students with the basics of customer service, with a new focus on accountable care and patient satisfaction. This course will provide participants with insight to the HCAHPS survey as well as the tools to provide excellent customer service in their field. This self-paced online course is one of the five courses comprising the Certified Healthcare Access Associate program from the National Association of Healthcare Access Management (NAHAM).

Course #

Date

Time

Fee

Course #

Date

Time

Fee

NCOL047

Open Enrollment

Online

$159

NCOL526

Open Enrollment

Online

$299

508.751.7900 or www.QCC.edu/WD | QCC Center for Workforce Development and Continuing Education | 10

HEALTHCARE For a complete list of Healthcare offerings please visit us at www.QCC.edu/WD.

Health Insurance I

Survey of Pharmacology

The Health Insurance I course is an introduction to the world of health insurance. This course will explore basic health insurance information, including an overview of health care reform, and review employment opportunities that involve patient access and billing. This self-paced online course is one of the five courses comprising the Certified Healthcare Access Associate program from the National Association of Healthcare Access Management (NAHAM).

This course is for individuals who are considering careers where a basic knowledge of pharmacology is beneficial. This course offers a primer on the principles and basics of pharmacology, introducing learners to the principles of clinical application, including basic pharmacokinetics, dosage forms, and drug administration. It serves as a brief introduction to the knowledge and skills necessary to apply pharmacology to other disciplines of health care.

Course #

Date

Time

Fee

NCOL527

Open Enrollment

Online

$299

Health Insurance II The Health Insurance II course builds on Health Insurance I and introduces students to medical billing and the claims submission process. This course will review insurance claim preparation and transmission, as well as the various types of insurance available. This self-paced online course is one of the five courses comprising the Certified Healthcare Access Associate program from the National Association of Healthcare Access Management (NAHAM). Course #

Date

Time

Fee

NCOL528

Open Enrollment

Online

$299

Course #

Date

Time

Fee

NCOL536

Open Enrollment

Online

$99

Cultural Competence for Health Care Providers The Cultural Competence for Health Care Providers course explores how to develop and strengthen one’s ability to effectively interact with diverse groups of people. This self-paced, online course will examine how individuals and systems provide quality care to patients with diverse values, beliefs, and behaviors. Course #

Date

Time

Fee

NCOL525

Open Enrollment

Online

$159

Professionalism in Health Care This course is for learners preparing for employment in health care and incumbent health care workers as a refresher course in professionalism, particularly in light of the age of accountable care and patient satisfaction. Course #

Date

Time

Fee

NCHL368

Open Enrollment

Online

$159

Survey of Anatomy & Physiology This course is for individuals who are considering careers where a basic knowledge of anatomy and physiology is beneficial. This course offers a primer on the major anatomical structures of human body systems, providing a survey of homeostasis of the body. Body systems covered include the integumentary, skeletal, muscular, nervous, endocrine, male and female reproductive and digestive systems. Course #

Date

Time

Fee

NCOL533

Open Enrollment

Online

$99

Survey of Medical Terminology This course is for individuals who are considering careers where a basic knowledge of medical terminology is beneficial. This course offers a primer on common medical terminology for individuals new to the health care industry, providing a survey of medical terminology, symbols and abbreviations, and the application of this new language in the field of healthcare.

Survey of Medical Law & Ethics This course is for learners seeking to enter the health care field and incumbent health care providers. This course provides an overview of the legal and ethical issues found in a health care setting. The course covers the laws and professional requirements that regulate the delivery of health care, which include HIPAA, the Patient’s Bill of Rights, and standard of care. Learners also gain an understanding of ethical and moral issues that health care professionals may encounter. Course #

Date

Time

Fee

NCOL534

Open Enrollment

Online

$99

Introduction to Anatomy & Physiology The Introduction to Anatomy & Physiology course provides an overview of common terminology and presents the major anatomical structures of the human body systems. This self-paced online course explores basic physiological processes of each system, discussing how body systems work together and how each system participates in homeostasis of the body. The course is intended for students who are exploring entry into the allied health field or who need a refresher in anatomy and physiology concepts in preparation for more in-depth study in related areas.

Course #

Date

Time

Fee

Course #

Date

Time

Fee

NCOL535

Open Enrollment

Online

$99

NCOL042

Open Enrollment

Online

$159

11 | QCC Center for Workforce Development and Continuing Education | 508.751.7900 or www.QCC.edu/WD

EDUCATION For a complete list of offerings please visit us at www.QCC.edu/WD.

Education Course Offerings Online Course Offerings

Course #

Fee

Advanced Classroom Management: Children as Change Agents

NCBU252

$225

Attention Deficit/Hyperactivity Disorder: Information & Interventions for Effective Teaching

NCBU284

$225

Autism & Asperger’s Disorder: Information & Effective Intervention Strategies

NCBU285

$225

Behavior is Language: Strategies for Managing Disruptive Behavior

NCBU253

$295

Certificate in Online Teaching

NCBU262

$495

Child Abuse: Working with Abused & Neglected Children

NCBU286

$225

Educational Assessment: Assessing Student Learning in the Classroom

NCBU287

$225

Harassment, Bullying & Cyber-Intimidation in Schools

NCBU255

$225

Inclusion: Working with Students with Special Needs in General Education Classrooms

NCBU288

$225

Learning Disabilities: Practical Information for the Classroom Teacher

NCBU993

$295

Reading & Writing in Content Area

NCBU289

$225

Talented & Gifted: Working with High Achievers

NCBU256

$225

Teaching Diversity: Influences & Issues in the Classroom

NCBU290

$225

Teaching Elementary Math Conceptually: A New Paradigm

NCBU257

$225

Traumatized Child: The Effects of Stress, Trauma & Violence on Student Learning

NCBU291

$225

Try DI!: Planning & Preparing a Differentiated Instruction Program

NCBU292

$295

Understanding Aggression: Coping with Aggressive Behavior in the Classroom

NCBU258

$295

Understanding & Implementing Common Core Standards

NCBU526

$295

Violence in Schools: Identification, Prevention & Intervention Strategies

NCBU293

$225

Why DI?: An Introduction to Differentiated Instruction

NCBU294

$295

508.751.7900 or www.QCC.edu/WD | QCC Center for Workforce Development and Continuing Education | 12

ENTREPRENEURSHIP & SMALL BUSINESS For a complete list of offerings please visit us at www.QCC.edu/WD.

BECOME A DRONE PILOT! Drones for Beginners

Online Part 107 Test Preparation

Get the ultimate drone class for beginners! Learn everything you need to know to get started from leading drone experts:

Pass the drone pilot license exam with flying colors! Built by top U.S. military pilots for busy professionals with little-to-no drone experience, this is serious Part 107 preparation—made easy! • Fun and easy to understand, yet comprehensive. • Relentlessly precise and up-to-date with the FAA, this course delivers solid exam preparation you can rely on. • Seamless, hi-def multi-media content make lessons convenient and enjoyable across devices—any time, anywhere. • Freedom to study at your own pace, with six months of unlimited, on-demand access. *Includes Drone for Beginners course free of charge!

• Federal Aviation Administration (FAA) rules and regulations for commercial drones. • What to consider before you purchase your new drone. • Drone models and equipment, from hobby and prosumer drones, to microdrones and specialty drones. • Step-by-step guide to registering your drone. • Drone safety guidelines and flight checklist. • Industry trends, jobs and market projections. Course #

Date

Time

Fee

NCBU311

Open Enrollment

Online

$20

Online Aerial Photography Do you want to take visually stunning photos and videos? Learn To Get The Best Shots! Our Aerial Photography Course teaches you how to angle your drone to get the perfect shot from the perfect height. Understand how to correctly set your camera settings. Learn about ISO, F-Stop, aperture, shutter speed, manual mode, and so much more. Use the weather to your advantage; golden hour, morning sun, fog, and high winds should always be a consideration for an aerial photographer. Guarantee that you will make your clients happy. Our aerial photography checklist is a proven tool to make sure your clients are always happy with what you create and shoot. *Includes Drone for Beginners course free of charge! Course #

Date

Time

Fee

NCBU316

Open Enrollment

Online

$100

Part 107 Test Preparation Pass the Part 107 FAA Drone Pilot Exam! Part 107, the new FAA commercial drone regulation, allows drone pilots to fly UAS or UAVs for business purposes. To fly under Part 107, you need to pass the FAA drone pilot test called the Airman Knowledge Test. The two hour, 60 question test requires extensive studying. Our course teaches you everything you need to know. Course #

Date

Day

Time

Course #

Date

Time

Fee

NCBU314

Open Enrollment

Online

$250

Starting a Drone Business Starting a Drone Business Has Become a Lot Easier! Many new drone pilots are taking advantage of the immense opportunities in the drone industry and are launching their own drone business. Get started faster and with a higher chance of success. Learn from our experts exactly how to launch a successful drone business. *Includes Drone for Beginners course free of charge! Course #

Date

Time

Fee

NCBU315

Open Enrollment

Online

$300

Phantom & Inspire Flight Training Learn to fly your drone like a pro! Learning all of the ins-and-outs of legally flying a DJI Phantom, Inspire, or Mavic can be complex, confusing, and intimidating. Let our experts guide you through the process in our 8 hour Phantom and Inspire course designed to walk you through everything you need to know. Learn everything from FAA rules and regulations to the various settings and features of your drone, and finish the day with our expert pilot as they take you outside for some hands on, one-on-one flight instruction. You are welcome to bring your own equipment, but don’t worry if you don’t have yours already. We will provide a Phantom for the class.

Fee

Course #

Date

Day

Time

Fee

Sep. 24

U

8:30 a.m.–5:00 p.m.

$580

Oct. 15

U

8:30 a.m.–5:00 p.m.

$580

NCBU313

Sep. 23

S

8:30 a.m.–5:00 p.m.

$670

NCBU312

NCBU313

Oct. 14

S

8:30 a.m.–5:00 p.m.

$670

NCBU312

Interested in becoming a professional drone pilot? This is the ultimate package to get you started. Register for the bundle discount using NCBU317 that includes all courses listed above, In-Person & Online Courses for only $1250!

13 | QCC Center for Workforce Development and Continuing Education | 508.751.7900 or www.QCC.edu/WD

ENTREPRENEURSHIP & SMALL BUSINESS For a complete list of offerings please visit us at www.QCC.edu/WD. NEW

Personal Fitness Trainer Certification

Two Nationally Certified Personal Trainer Certifications for 1 Price! Whether for a career move or for personal knowledge, get all the information needed to become a Certified Personal Trainer. Our personal trainer course is a great way to prepare to be a successful nationally Certified Personal Trainer. This course is for candidates wanting in-depth instruction and hands-on experience with a top veteran instructor to master the career skills & knowledge to be a successful trainer. The course consists of 16 hours of lecture and 16 hours of handson practical training labs to professionally master the position. Level 1 – Nationally Certified Personal Trainer: Successfully complete the written and practical exams. CPR/AED required. Level 2 - Nationally Certified Personal Trainer: Successfully complete your Level 1 exams followed by a 30 hour internship that will help connect to local employers. Course #

Date

Day

Time

Fee

NCHL362

Oct. 7-Dec. 16

S

9:00 a.m.–2:00 p.m.

$715

Wellness Coaching Career Prep

Nutritional Fitness Career Prep Proper nutrition and physical fitness go hand-in-hand when working to maintain a healthy lifestyle. This distance learning course offers a well balanced combination of nutrition and physical fitness training to help you take the first step toward a new career in nutrition and fitness. Proper health management is important to a growing number of consumers who are interested in enhancing their lives through increased physical fitness and better nutrition practices. People often rely on persons who have received fitness and nutrition training who can help them turn their lives around. Our fitness and nutrition course offers a comprehensive introduction on a number of key fitness and nutrition topics.

Natural Health Consultants understand that for true healing to take place that the emotional, mental, physical and spiritual elements of each person must be addressed. Our Natural Health Consultant course will give you broad understanding of the several disciplines that fall under the heading of “natural medicine.” Wellness coaching is about helping people to improve their lifestyle behavior. Wellness coaching is a new field. As it emerges and the world discovers the value of it, it will continue to define and re-define itself. What is clear is that wellness coaching is the application of the principles and processes of professional life coaching to the goals of lifestyle improvement for higher levels of wellness.

Course #

Date

Time

Fee

Course #

Date

Time

Fee

NCHL005

Open Enrollment

Online

$1,675

NCHL011

Open Enrollment

Online

$1,295

Too busy to come to campus? Take one of our many online classes designed to help you enter the workplace or gain the skills needed to keep you current in your career.

508.751.7900 or www.QCC.edu/WD | QCC Center for Workforce Development and Continuing Education | 14

ENTREPRENEURSHIP & SMALL BUSINESS For a complete list of offerings please visit us at www.QCC.edu/WD.

Onboarding New Employees

Entrepreneurship Certificate

Ensure a smooth transition from best candidate to star employee. Onboarding is the process of socializing new employees into the organization. Onboarding of employees begins well before traditional new-hire orientation and has long reaching implications. At the conclusion of the class you will have constructed an Onboarding Program for use in your own organization.

Get the latest on planning your business, brainstorming business ideas and a checklist for going into business.  Learn how to create a business plan, including assessing business feasibility and prepare the management and financial plans.  Then take home a step by step approach to attract and keep customers, with an emphasis on customer-driven marketing decisions and building a strong brand.

Course #

Date

Time

Fee

NCBU129

Sep. 5-Sep.29

Online

$195

Grant Writing The Certificate in Grant Writing course is perfect for anyone wanting to learn the essentials of writing or acquiring grants for private, public, or government use. If you are thinking of starting a business that utilizes grants, learning the essentials of writing, researching, obtaining, maintaining, operations and strategies within the grant system is imperative. Books included. Course #

Date

Time

Fee

NCBU010

Open Enrollment

Online

$2,295

Court Interpreter Spanish Basic The Basic (3-unit) English - Spanish Course for Court Interpreters prepares aspiring bilinguals to approach the career of legal interpretation equipped with fundamental skills and knowledge. Students are expected to be fully bilingual in both languages. The Basic course has been designed for those aspiring interpreters who are preparing to start their carrier in the field of legal interpretation. To achieve a necessary level of qualification to practice the profession, further training is highly recommended. The large portion of the Basic course is dedicated to stages of criminal procedures to emulate the approach of the Consortium and the Federal Interpreter Program. Course #

Date

Time

Fee

NCBU017

Open Enrollment

Online

$1,195

Court Interpreter Spanish Advanced The Advanced (8-unit) English - Spanish Course for Court Interpreters provides in-depth training to legal interpreters. Students are expected to be fully bilingual in both languages. This course offers a comprehensive approach to theoretical and practical training for aspiring and working legal interpreters. It consists of six major components distributed among eight units.

1. Entrepreneur Boot Camp Course #

Date

Time

Fee

NCBU212

Sep. 5-Sep. 29

Online

$195

2. The Business Plan Course #

Date

Time

Fee

NCBU073

Oct. 2-Oct. 27

Online

$195

3. Entrepreneurial Marketing Course #

Date

Time

Fee

NCBU945

Nov. 6-Dec. 1

Online

$195

Certificate Discount

Register for all three courses using NCBU946 and pay only $495 – a savings of $90!

Growing Your Business with Self-Publishing This practical course is designed to help entrepreneurs, businesses, and organizations self-publish as well as gain a complete understanding of this often-complicated marketplace. Learn how to understand your publishing options and how to select the best pathways given your business and personal objectives. You will learn how to work with print on demand (POD) companies that print books in small quantities economically. All participants will gain an understanding of the decision-making framework and what factors drive decisions in self-publishing.

Course #

Date

Time

Fee

Course #

Date

Time

Fee

NCBU016

Open Enrollment

Online

$2,995

NCBU033

Sep. 5-Sep. 29

Online

$195

15 | QCC Center for Workforce Development and Continuing Education | 508.751.7900 or www.QCC.edu/WD

ENTREPRENEURSHIP & SMALL BUSINESS For a complete list of offerings please visit us at www.QCC.edu/WD.

YouTube for Business

Real Estate Salesperson Training

Increase your business with YouTube, the online video site and now the second largest search engine. Discover the power of video for your organization, and how to use video as a marketing tool to reach and serve more people. Find out what types of video work best on YouTube, how other business organizations are using YouTube, how to create your own YouTube channel, and the techniques of adding captions, annotations and other extra features. YouTube can enhance your current marketing and communication strategy. After attending this course you will take back proven strategies and techniques for making YouTube work successfully for your organization.

Are you thinking about a new career in real estate sales? Study basic real estate principles and laws governing real estate licensing. Teaching includes: brokerage and agency, contract law, finance, appraising, deeds, closing and settlement, taxation and rental consumer protection issues.

Course #

Date

Time

Fee

NCBU237

Sep. 5-Oct. 27

Online

$245

Facebook for Business Advanced Skills for Businesses and Organizations Find out what goes on behind the scenes on Facebook Pages and how to increase the chances that your message is seen and acted on. Discover new tools and proven techniques to increase business and expand your reach. Discuss how to adapt your marketing message for the Facebook platform and how to integrate Facebook across all marketing areas. This is an advanced class and assumes you have started a Page on Facebook and have some basic knowledge of the platform.

Course #

Date

Time

Fee

NCBU231

Oct. 2-Oct. 27

Online

$245

Bookkeeping Administration The primary areas of study in this course include analysis of business transactions, recording procedures and the use of ledgers and journals, accounting for sales and purchases, managing cash, payroll, accruals and deferrals, and preparation and analysis of basic financial statements. After completing this course, students will have solid understanding of business and financial accounting and its role in bookkeeping administration. Throughout this course, you will learn in detail about the features in QuickBooks.

Course #

Date

Time

Fee

NCCS034

Open Enrollment

Online

$2,725

Quinsigamond Community College has been licensed by the Commonwealth of Massachusetts Board of Real Estate Brokers and Salesmen as an authorized Real Estate School. Course #

Date

Day

Time

Fee

NCBU826

Nov. 2-Nov. 21

T,R S

5:30 p.m.-9:30 p.m. 9:00 a.m.-5:00 p.m.

$359

Real Estate Broker Training Are you a real estate salesperson looking to take the next step? This course will prepare you to take the Massachusetts Real Estate Broker examination to achieve licensure. Topics include property rights, contracts, financing, brokerage, Massachusetts license law, appraisal, fair housing, the closing process, and other relevant topics. Quinsigamond Community College has been licensed by the Commonwealth of Massachusetts Board of Real Estate Brokers and Salesmen as an authorized Real Estate School. Course #

NCBU820

Date

Day

Time

Fee

Dec. 2-Dec. 16

T,R S

5:30 p.m.-9:30 p.m. 9:00 a.m.-5:00 p.m.

$359

Over 300 Online Courses Available! For more information please call 508.751.7905 • Learn from the comfort of home! • 24-Hour Access • 6 Week Format • Affordable • Instructor-Led

508.751.7900 or www.QCC.edu/WD | QCC Center for Workforce Development and Continuing Education | 16

OPERATION T.A.L.E.N.T. For a complete list of offerings please visit us at www.QCC.edu/WD.

Operation T.A.L.E.N.T. Transformation through Academic Learning and Experience to Navigate Tomorrow: Lisa Tarantino, Coordinator 508.751.7901 [email protected] This specialized 10-month certificate program is for individuals with disabilities who are interested in post-secondary training and education. The program focuses on practical skills needed to be successful in entry-level office and business support jobs. You will learn valuable computer, career, and workplace readiness skills. Additionally, you will be placed in a front office internship based on your skills and interests so that you can obtain valuable work experience. You must attend all 3 segments in order to successfully complete the course and receive your certificate. CORI/SORI checks will be completed for each student.

Computer Basics October – December

Acceptance based on completed application and interview. Application reviews begin in August. Career Exploration, Life Skills, Workplace Readiness January – May

Internship & Seminar May – June Mon, Tue, Wed, Thur @ internship

Course #

Fee

NCBU919

$2,895

Certificate of Recognition 2013 – Foley Motor Sports 2014 – University of Massachusetts Medical Center 2015 – City of Worcester, MA 2016 – Work Without Limits

17 | QCC Center for Workforce Development and Continuing Education | 508.751.7900 or www.QCC.edu/WD

COMPUTERS & TECHNOLOGY For a complete list of offerings please visit us at www.QCC.edu/WD.

Computer Course Offerings Course #

Fee

NCOL972

$995

NCOL538

$965

NCOL976

$950

NCBU011

$395

NCBU008

$250

HIT- 001 Healthcare Technician Certification - This course is for anyone who works in a health care setting where individual medical records are generated, kept, or stored.

NCOL540

$799

Java Programming Fundamentals - This course is for individuals who have a computer background but are not proficient in Java and are interested in a career in development/programming. This course should enable an individual to sit for and pass the Oracle Java Certification at the Associate level.

NCOL541

$1,599

Mobile Applications: Android -This course is for IT learners and professionals who want to build robust, commercial-grade Android applications.

NCOL542

$299

Mobile Applications: HTML5 - This course is for IT learners, entry-level web designers and developers, and professionals who want to build HTML5 mobile applications.

NCOL543

$299

Mobile Applications: iOS6 - This course is designed for IT learners and professionals who want to build

NCOL544

$299

QuickBooks Pro - You will learn step-by-step, how to set-up QuickBooks, track customer information that

NCSS034

$275

Online Course Offerings

CompTIA A+ 220-901 and 220-902 - Held by over 1 million IT professionals worldwide, CompTIA A+ is the most essential IT certification for establishing an IT career. If you’re new to the IT industry, this will help you put your best foot forward.

CompTIA’s Network+ - CompTIA’s Network+ is a vendor-neutral certification that validates technical competency in networking administration and support. CompTIA’s Security+ - CompTIA’s Security+ is a vendor-neutral certification that validates the competency of security professionals working in the IT industry.

Customer Service Representative (CSR) Exam Prep - In this course, you will learn about the various duties and responsibilities of the customer service provider, and you will practice these using a variety of exercises, hypothetical interactions, and assignments. This course will also prepare students to the HDI Customer Service Representative Certification Exam. Get Started with Blogging – If you have thought about starting your own blog, then this is the course for you. In this course you will launch your blog and learn to write for your audience.

dynamic, commercial-grade applications for the iPhone, iPad, and iPod Touch.

is important to you and handle all of the day-to-day accounting needs of a business.

508.751.7900 or www.QCC.edu/WD | QCC Center for Workforce Development and Continuing Education | 18

COMPUTERS & TECHNOLOGY For a complete list of offerings please visit us at www.QCC.edu/WD.

• Learn from the comfort of home! • 24-Hour Access • 6 Week Format • Affordable • Instructor-Led

Microsoft Office 2016 Certificate Learn the essentials of computing in today’s technological workplace for a wide variety of occupations. Through hands-on, instructor-led classes, you will learn to create a professional document in Word, use formulas in Excel, create presentations in PowerPoint, and maintain a database in Access. This program is designed for those who want to establish basic level computer proficiencies to succeed at a new job or to enter the job market. The certificate you will receive lists the competencies you have mastered through the course. This certificate is a great complement to your resume during your job search. A basic knowledge of computers and Microsoft Windows is required.

Over 300 Online Courses Available! For more information please call 508.751.7905

NEW

Course #

Date

Day

Time

Fee

NCCS213

Oct. 3-Oct. 26

T,R

9:00 a.m.–12:00 p.m.

$315

NCCS213

Oct. 3-Oct. 26

T,R

6:00 p.m.–9:00 p.m.

$315

NCCS213

Oct. 28-Dec. 9

S

9:00 a.m.–1:00 p.m.

$315

Cognos 10 Report Studio Training

This class is designed for beginning report writers, developers, or anyone needing training in Cognos 10 reporting. The objective of this course is to develop and retain a complete understanding of Cognos Report Studio. Cognos 10 Report Studio components are taught along with tips and tricks to create reports quickly. Students learn through hands-on exploration under the guidance of a skilled instructor who brings useful knowledge to the classroom. Experience utilizing reporting tools is recommended

NEW

HTML and Website Design

Learn HTML and set yourself apart from others with this must-have job skill! You will learn about website structure, webpage design, search engine optimization and project management along with key features such as lists, images and tables. Start with creating your own web-based resume and then build a more sophisticated web site that resembles those built for business or organizations.

Course #

Date

Day

Time

Fee

Course #

Date

Day

Time

Fee

NCCS007

Sep. 19-Oct. 31

T

6:00 p.m.–9:00 p.m.

$229

NCCS665

Oct. 3-Nov. 21

T

5:00 p.m.–8:00 p.m.

$299

Decisions regarding whether courses will run are based on completed, paid registrations. REGISTER EARLY, SO THAT YOUR COURSE DOES NOT GET CANCELLED.

19 | QCC Center for Workforce Development and Continuing Education | 508.751.7900 or www.QCC.edu/WD

TECHNICAL & TRADES For a complete list of offerings please visit us at www.QCC.edu/WD.

AutoCAD Course Offerings Online Course Offerings AutoCAD Fundamentals Certificate This Certificate training program covers all aspects of 2D Computer Aided Drafting and Design with the latest versions of AutoCAD.

AutoCAD Expert Certificate This Certificate program represents the pinnacle of AutoCAD training and the graduate will have a full mastery of advanced skills with the latest versions of AutoCAD.

AutoCAD 1 - Introductory 2D This introductory course covers drawing setup, basic construction and editing tools, layer management, object properties, basic annotation with text and dimensions, and an introduction to layouts and plotting.

Course #

Fee

NCOL556

$2,445

NCOL557

$2,445

NCBU003

$835

NCBU004

$835

NCBU005

$835

NCBU016

$835

NCBU002

$835

AutoCAD 2 - Advanced 2D This course covers paper space detailing, multiple layout setup, advanced dimension techniques, blocks and symbol libraries, tables and schedules, attributes, dynamic blocks and parameters, and external references.

AutoCAD 3 - Basic 3D Modeling This course covers working with raster images, fields and properties, sheet set management, publishing tools and all basic 3D modeling tools including: user coordinate systems, 3D navigation, basic solid modeling techniques, and model documentation methods.

AutoCAD 4 - Advanced 3D and Basic Rendering This course covers 3D editing tools, advanced solid modeling techniques, surface and mesh modeling methods, and basic render procedures including render settings, camera views, and an introduction to render materials.

AutoCAD 5 - Advanced Rendering and Customization This course covers lighting methods for day and night renderings, custom material creation, bump and opacity mapping, landscape objects, introduction to animated walk-throughs, and customization tools including the creation of custom commands and macros.

Too busy to come to campus? Take one of our many online classes designed to help you enter the workplace or gain the skills needed to keep you current in your career.

508.751.7900 or www.QCC.edu/WD | QCC Center for Workforce Development and Continuing Education | 20

TECHNICAL & TRADES For a complete list of offerings please visit us at www.QCC.edu/WD. NEW

Product Prototyping on a Budget Certificate

Creating a prototype of a product used to be a very expensive proposition. Now, however, with the availability of consumer-level 3D printers and relatively easy-to-program custom electronics controlled by processors like the Arduino, it is possible to prototype many types of products yourself. These two classes will give you the skills to get started with these two aspects of low-cost prototyping, and give you an idea of what is possible and where to learn even more skills going forward. These certificate courses can be taken in any order

1. Introduction to 3D Printing Course #

Date

Time

Fee

NCBU982

Sep. 5-Oct. 27

Online

$195

Natural Gas Technician Certificate Program

Interested in a career in the expanding natural gas industry? Quinsigamond Community College has partnered with National Grid to offer a Natural Gas Technician Certificate Program. This 12-week program is targeted towards individuals seeking career opportunities in the growing natural gas industry. This program serves as an introduction to the Gas Industry and will expose you to the job tasks, work methods and safety practices utilized by various workforce positions in gas construction, maintenance, and customer service. Eligibility Requirements: 18 years of age, High School diploma/ Equivalency, valid driver’s license, completed medical history & physical report. Course #

Date

Fee

NCMF225 Application Packets now being accepting for spring 2018 $1,279

2. Prototyping with Maker Electronics Course #

Date

Time

Fee

NCBU981

Nov. 6-Dec. 1

Online

$245

Construction Supervisor Training Prepare for the Massachusetts Construction Supervisor’s License Exam. With an Unrestricted Construction Supervisor’s License (CSL), you can pull building permits to build buildings containing less than 35,000 sq. feet of enclosed space, one or two family dwellings, buildings for farm purposes and retaining walls less that 10 ft. in height. The exam is not about construction, but knowledge of building codes. If your profession or business requires you to deal with contracts, contractors, building inspectors, property managers, etc., you will find this course very helpful. To Register – call 1.800.221.0578 or go to www.contractorsuccess.com. Course #

Date

Day

Time

Fee

NCBU912

Oct. 16-Nov. 27

M

5:30 p.m.–9:00 p.m.

$350

NEW

NEW

Blueprint Reading for Construction Trades

The Blueprint Reading for Construction Trades course provides students with a basic overview of blueprint reading concepts. This self-paced online course reviews the key concepts applicable to reading blueprints generated for a variety of skilled trade and technical applications, including carpentry, electrical systems, plumbing systems, and sprinkler fitting systems in light commercial and residential construction. This course is intended for those who need a basic understanding of how to read blueprints used in the various technical fields involved in construction trades.

NEW

2D Design & Fabrication

This course is intended to teach you practical techniques of 2D design and fabrication, while exercising the iterative design process. You will learn concepts in 2D design, how to navigate a vector based graphics software, and how to operate two digital fabrication machines. This course will include basic and advanced practices that empower you to make stickers, signs and three dimensional objects! Course #

Date

Day

Time

Fee

NCMF918

Sep. 27-Oct. 4

W

5:00 p.m.–9:30 p.m.

$119

NEW

3D Design & Fabrication

This course will teach you practical techniques of 3D design and fabrication while exercising the iterative design process. You will learn concepts in 3D design, how to navigate 3D modeling software, how to translate 3D digital files to print and how to operate a 3D printer. This course will include basic and advanced practices. Course #

Date

Day

Time

Fee

NCMF919

Oct. 11-Oct. 18

W

5:00 p.m.–9:30 p.m.

$119

NEW

Arduino Basics for Beginners

Learn the basics of programming using Arduino, an open-source electronics prototyping platform based on flexible, easy-to-use hardware and software. You will learn how to program Arduino and control basic outputs. This course will take the mystery out of programming and does not require any prior programming experience.

Course #

Date

Time

Fee

Course #

Date

Day

Time

Fee

NCOL521

Open Enrollment

Online

$299

NCMF920

Oct. 25-Nov. 1

W

5:00 p.m.–9:30 p.m.

$119

21 | QCC Center for Workforce Development and Continuing Education | 508.751.7900 or www.QCC.edu/WD

TEST PREPARATION For a complete list of offerings please visit us at www.QCC.edu/WD.

ServSafe® Certification Training & Exam

SAT Prep – Reading/Writing

ServSafe® is a one-day course comprised of (1) a training session and (2) a Food Protection Manager Certification Examination. Those who pass the examination receive a nationally-recognized ServSafe® Certification that is valid for five years from the exam date.

This course will provide you a review of the writing and reading components of the SAT test. You will learn strategies and beneficial tips to help you get a higher score. Constructive feedback will enable you to correct mistakes and gain better insight into your strengths and weaknesses.

*Course fee includes all required materials Course #

Date

Day

Time

Fee

NCBU825

Oct. 16-Oct. 23

M

3:30 p.m.–7:30p.m.

$235

NCBU825

Nov. 4

S

8:00 a.m.–4:00 p.m.

$235

 ervSafe® Food Protection S Manager Certification Examination

Student is responsible to purchase the following text(s): The Official SAT Study Guide, 2nd Edition by College Board. ISBN: 978-0-87447-852-5. Course #

Date

Day

Time

Fee

NCBS791

Sep. 12-Sep. 26

T

5:00 p.m.–8:00 p.m.

$115

SAT Prep Course Intensive customized learning program designed to provide a thorough review of all content areas found on the SAT. In addition, students will gain clear insight into the structure and scoring of the test. Special attention is given to winning strategies which lead to increased confidence and higher achievement.

Do you need to recertify? If it has been almost 5 years since you last took the Food Protection Manager Certification Examination, then you are due to renew!

Course #

Date

Day

Time

Fee

NCBU823

Oct. 23

M

2:00 p.m.–4:00 p.m.

$135

NCBU823

Nov. 4

S

2:00 p.m.–4:00 p.m.

$135

Student is responsible to purchase the following text(s): The Official SAT Study Guide, 2nd Edition by College Board. ISBN: 978-0-87447-852-5. Course #

Date

Day

Time

Fee

NCBS796

Oct. 3-Nov. 2

NCBS796

Oct. 14-Nov. 25

T,R

5:00 p.m.–8:00 p.m.

$265

S

10:00 a.m.–3:00 p.m.

$265

MTEL Prep Course MTEL (Massachusetts Test for Educator Licensure) Prep is designed to help prepare students for the Communication and Literacy Skills Test (CLST).

SAT Prep - Math This course will review the math component of the SAT test. You will cover common mistakes and also learn the strategies that will help you to earn a higher score. Learn how to approach certain math questions and get tips on how to reach the correct answers.

Required text for all MTEL Prep students: The Official THEA Test Study Guide (ISBN 0-89056-022-6) Course #

Date

Day

Time

Fee

Reading

NCBS042

Sep. 11-Oct. 2

M

7:00 p.m.– 9:00 p.m.

$79

Writing

NCBS043

Oct. 16-Dec. 4

M

7:00 p.m.– 9:00 p.m.

$139

Student is responsible to purchase the following text(s): The Official SAT Study Guide, 2nd Edition by College Board. ISBN: 978-0-87447-852-5. Course #

Date

Day

Time

Fee

NCBS790

Sep. 14-Sep. 28

R

5:00 p.m.–8:00 p.m.

$115

Decisions regarding whether courses will run are based on completed, paid registrations. REGISTER EARLY, SO THAT YOUR COURSE DOES NOT GET CANCELLED.

508.751.7900 or www.QCC.edu/WD | QCC Center for Workforce Development and Continuing Education | 22

BILINGUAL COMMUNICATION FOR THE WORKPLACE For a complete list of offerings please visit us at www.QCC.edu/WD.

Spanish for Occupational Settings Learn Spanish quickly and easily, honing your basic conversational skills and mastering key occupational words and phrases. Choose from these self-paced online courses courses, offered at times that work with your busy schedule.

American Sign Language Basics Here is your chance to start learning sign language in a comfortable atmosphere. Learn the alphabet and signs that will enable you to have a basic conversation. You will practice signing with your classmates so that you gain confidence. This is a great introduction to sign language and perhaps will encourage you to learn even more. This course is for people of all ages. Course #

Date

Day

Time

Fee

NCBS905

Oct. 16-Dec. 4

M

6:00 p.m.–8:00 p.m.

$165

Online Course Offerings

Course #

Fee

Spanish for Banking - Spanish for Banking is designed for banking and credit union professionals

NCBU039

$165

Spanish for Construction - Spanish for Construction is designed for construction workers, contractors, foreman, and anybody who works with Spanish-speaking employees and co-workers in the construction industry.

NCBU040

$165

Spanish for Educators - This course is ideal for teachers, administrators, and anyone working with Spanish-speaking students and parents.

NCBU041

$165

Spanish for Firefighters - Spanish for Firefighters is designed for firefighters and emergency responders

NCBU043

$165

Spanish for Food Service - Spanish for Food Service is designed for restaurant managers, wait staff, cooks, and anyone working with Spanish-speaker employees and co-workers.

NCBU044

$165

Spanish for Healthcare - This conversation course seeks to bridge the communication gap between

NCBU045

$165

Spanish for Hospitality - A conversation course that seeks to bridge the communication gap between English and Spanish-speaking supervisors, co-workers, and guests

NCBU046

$165

Spanish for Law Enforcement - This course is designed for Police Officers and Law Enforcement Personnel wanting to communicate with the Spanish-speaking public

NCBU048

$165

Spanish for Manufacturing and Warehousing - Spanish for Manufacturing and Warehousing is

NCBU049

$165

Spanish for Social Services - Spanish for Social Services is designed for social workers, counselors,

NCBU051

$165

Spanish for the Workplace - Spanish for the Workplace is an innovative, occupational Spanish conversation course that seeks to bridge the communication gap between English and Spanish-speaking supervisors and co-workers.

NCBU052

$165

wanting to better communicate with their Spanish-speaking customers.

during a fire situation wanting to communicate with the Spanish-speaking public.

English-speaking health care professionals and Spanish-speaking patients.

a self-paced, online Spanish course designed for managers, supervisors, team leaders, or anybody who works with Spanish-speaking employees and co-workers in a manufacturing and/or warehousing setting

non-profit office staff and administrators, ministers, and anyone working with Spanish-speakers in an outreach capacity.

23 | QCC Center for Workforce Development and Continuing Education | 508.751.7900 or www.QCC.edu/WD

MARKETING & SOCIAL MEDIA For a complete list of offerings please visit us at www.QCC.edu/WD.

Social Media for Business Certificate Get in on this exciting and growing way to communicate, market and serve your customers and clients. For businesses, nonprofits, government, and other organizations. From Facebook to Twitter, blogging, YouTube, LinkedIn, and more, discover the new principles of communication that apply across all networks and how these specific social networks work and the possible uses for your organization. Learn how social media are used to develop a two-way communication and marketing strategy for your organization. Then find out what you can be doing, what you should be doing, and take back a plan to integrate social media into your communication and marketing. Whether you are new to social media or already involved, you will come away with both an understanding of social networks and practical, how-to techniques to integrate social networks into your organization or business. Your instructors are outstanding practitioners who also speak, write, and train others on social networks.

• Learn from the comfort of home! • 24-Hour Access

• 6 Week Format • Affordable • Instructor-Led

For more information please call 508.751.7905 Certificate in Google Tools

1. Introduction to Social Media Course #

Date

Time

Fee

NCBU200

Sep. 5-Sep. 29

Online

$195

Increase your online savvy and ability to position yourself and your organization for greater success.  Experience the interaction and big take-aways from studying with top notch professionals. Learn more about Google Analytics, Google apps for business, and Google+. Acquire new tips and techniques. Just one new tip can mean greater productivity, effectiveness and even profitability for your work on social networks. These certificate courses can be taken in any order.

2. Marketing Using Social Media Course #

Date

Time

Fee

NCBU201

Oct. 2-Oct. 27

Online

$195

3. Integrating Social Media in Your Organization Course #

Date

Time

Fee

NCBU202

Nov. 6-Dec. 1

Online

$195

Certificate Discount Register for all three courses using NCBU260 and pay only $495 – a savings of $90!

1. Google Analytics Course #

Date

Time

Fee

NCBU232

Sep. 5-Sep. 29

Online

$195

2. Google Apps for Business Course #

Date

Time

Fee

NCBU032

Oct. 2-Oct. 27

Online

$195

3. Google + Course #

Date

Time

Fee

NCBU948

Nov. 6-Dec. 1

Online

$195

Certificate Discount Register for all three courses using NCBU980 and pay only $495 – a savings of $90!

508.751.7900 or www.QCC.edu/WD | QCC Center for Workforce Development and Continuing Education | 24

MANAGEMENT & PROFESSIONAL DEVELOPMENT For a complete list of offerings please visit us at www.QCC.edu/WD.

Essential Soft Skills for the Workplace Certificate NEW

Leadership Skills Training

NEW

The best leaders have the ability to share their vision with passion and commitment, giving their people a purpose, a challenge they are willing to embrace and carry on to achieve amazing results. This two day activity based training program will empower you as a leader in bringing out the best in yourself and others by exploring the most critical success factors of strong leadership that will help you bring your people together, motivate, energize and inspire them to their full potential to achieve extraordinary things. Course #

Date

Day

Time

Fee

NCBU302

Oct. 3-Oct. 5

T, R

9:00 a.m.–5:00 p.m.

$159

NEW

Course #

Date

Day

Time

Fee

NCBU303

Oct. 10-Oct. 12

T, R

9:00 a.m.–5:00 p.m.

$159

NEW

Course #

Date

Day

Time

Fee

NCBU305

Oct. 24-Oct. 26

T, R

9:00 a.m.–5:00 p.m.

$159

Conflict Resolution

Overview Conflict is inevitable, we’ve all had conflict situations in the past and probably will have them in the future. The conflict resolution module will teach you or help you teach others how to more confidently deal with workplace conflict situations. Participants will discover how conflict situations can be turned around into opportunities. Participants will explore and practice a conflict resolution process to more successfully handle workplace conflict.

Presenting with Impact

Standing up and reciting information while others passively listen and perhaps take notes is the common traditional presentation style that does not really work to teach, inspire, or motivate an audience. Times have changed. If the only purpose of your presentation is to transfer information, you are better off distributing it in a handout or by email and canceling the event. An effective presentation aims to change the audience and get them to think or act differently by truly engaging them with a clear focused message, logical arguments and compelling visuals combined with a passionate delivery that evokes emotions. This two day program will provide a guiding framework to teach others how to design, build and deliver compelling high impact presentations by following simple innovative design concepts from the initial design stage and creating the structure of the presentation to researching and building impeccable slides and visuals as well as ensuring a confident, passionate and professional live delivery. Course #

Date

Day

Time

Fee

NCBU304

Oct. 17-Oct. 19

T, R

9:00 a.m.–5:00 p.m.

$159

Essential Business Skills

The ability to handle yourself properly today can sometimes outweigh even your technical skills. If you know what to do, when to do it, and how to do it with grace and style, you’ll have a competitive edge in your career. All business experts agree that good manners promote good business. This is how important business etiquette is. This module will equip participants with all the business etiquette and protocol knowledge needed to conduct your business with more confidence, know-how, grace and efficiency than before, putting yourself and others at ease by showing more confidence and poise in various business settings.

NEW

Customer Service Skills

Always putting your customer at the center of your business creates a service driven culture. The best and most successful businesses clearly understand this fact. This customer service training module will motivate participants to becoming more customer focused and more passionate about delivering outstanding service by understanding the logical and emotional motivations of a customer to buy or continue using a service. Participants will learn how to become more flexible communicators who are able to engage better with customers, portray energy, commitment and ownership in each customer interaction. This program will energize your staff to deliver world class service that leaves customers with a lasting positive impression. Course #

Date

Day

Time

Fee

NCBU306

Oct. 31-Nov. 2

T, R

9:00 a.m.–5:00 p.m.

$159

Combination Discount Register and pay in full for any 2 courses....$308 (save $10) Register and pay in full for any 3 courses….$457 (save $20) Register and pay in full for any 4 courses….$596 (save $40) Register and pay in full for any 5 courses….$735 (save $60)

Essential Soft Skills for the Workplace Certificate Discount Register for all 8 courses on these 2 pages using NCBU310 and you pay only ...$950 – a savings of $82!

25 | QCC Center for Workforce Development and Continuing Education | 508.751.7900 or www.QCC.edu/WD

MANAGEMENT & PROFESSIONAL DEVELOPMENT For a complete list of offerings please visit us at www.QCC.edu/WD.

Essential Soft Skills for the Workplace Certificate NEW

Communication with Clarity & Impact

NEW

This training program focuses on the most essential communication skills needed for the challenging and competitive working environment of today. It starts off with exercises that will put the listening skills of class participants to the test and lay the ground for many of the concepts throughout the program. From active listening to properly utilizing the power of questions and using language that engages others. Participants will learn a communication model that will enable them to communicate more clearly, confidently, and effectively, build better rapport and improve their overall communication with others.

Time Management

No matter who you are, we all have 168 hours each week. Your ability to best utilize those 168 hours will ultimately determine your success. Using self-discovery, hands-on activities and innovative concepts, throughout this high energy training program, participants will learn how to get better control of their time and their life in general. From setting achievable life and work related goals to learning how to more efficiently and effectively control their time and resources. The program also stresses on the importance of planning and prioritizing, dealing with and controlling interruptions, setting boundaries and managing stress.

Course #

Date

Day

Time

Fee

Course #

Date

Day

Time

Fee

NCBU307

Oct. 16

M

9:00 a.m.–5:00 p.m.

$79

NCBU309

Oct. 30

M

9:00 a.m.–5:00 p.m.

$79

Creative Problem Solving and Decision Making NEW

This highly interactive workshop introduces a variety of creative problem solving and decision making tools and techniques. Participants will learn to analyze problems, generate creative solutions, and decide which solution most closely matches their needs. In addition to the numerous activities and exercises throughout the training where participants get to practice the different tools and techniques learned, they will also apply the learning and their problem solving skills on an interesting case study that will take them back to the days of Ancient Egypt and building the great pyramids. Course #

Date

Day

Time

Fee

NCBU308

Oct. 23

M

9:00 a.m.–5:00 p.m.

$79

Combination Discount Register and pay in full for any 2 courses ...$148 (save $10) Register and pay in full for any 3 courses ...$217 (save $20)

Essential Soft Skills for the Workplace Certificate Discount Register for all 8 courses on these 2 pages using NCBU310 and you pay only ...$950 – a savings of $82!

508.751.7900 or www.QCC.edu/WD | QCC Center for Workforce Development and Continuing Education | 26

MANAGEMENT & PROFESSIONAL DEVELOPMENT For a complete list of offerings please visit us at www.QCC.edu/WD. NEW Applying Lean Sigma Practices to HR Functions

Human Resources Management Career Prep

Develop the mindset of Lean Operational Excellence, an advanced problem solving approach that facilitates continuous improvement within the organization through the identification and elimination of waste. Lean principles can also be used to streamline processes in the human resource functions such as recruiting, hiring, training, compensating and managing performance. Find out about Lean concepts, tools, and methods with which you can benchmark and assess problems, and lead continuous improvement efforts to resolve them. After taking this course you will have an expanded capacity to facilitate small groups and teams using Lean Process Improvement principles and methodologies to create change within your organization.

The Human Resource Certification Institute (HRCI) is the credentialing affiliate of the Society for Human Resource Management (SHRM), the world’s largest association devoted to professional human resource management. HRCI works to define and maintain the HR body of knowledge, and offers assessments and certification of this knowledge. Human Resource certification demonstrates mastery of the HR body of knowledge and is widely accepted as a symbol of professional achievement. This online, 13 course series, maps to the six functional areas and is an excellent tool for helping learners refresh for the PHR exam.

Course #

Date

Time

Fee

Course #

Date

Time

Fee

NCBU888

Oct. 2-Oct. 27

Online

$245

NCBU018

Open Enrollment

Online

$2,450

Essential Communication Skills for the Workplace Participants will develop knowledge of listening and communication skills that can be used to make them more effective in their daily work. Participants will learn to understand organizational communication including verbal and non-verbal concepts, communicator styles, and the use of communication to improve performance and explore how to give and receive feedback. Course #

Date

Day

Time

Fee

NCBU630

Sep. 6

W

8:30 a.m.–4:00 p.m.

$199

• Learn from the comfort of home! • 24-Hour Access • 6 Week Format • Affordable • Instructor-Led

Over 300 Online Courses Available!

Executive Assistant Designed to help students gain the software and business skills needed to succeed in the modern office environment, the Executive Assistant program focuses on the Microsoft Office 2010 application suite and office management skills. Students learn to use Microsoft Word, Excel, Outlook, and PowerPoint in addition to strengthening their typing skills and studying office procedures and communication. Upon graduation, students are prepared to earn the Microsoft Office Specialist Master certification, strengthening their resumes and proving their software skills to employers. In addition to one-on-one instructor support and personalized graduate support, students receive eleven textbooks and a business writing style guide. Students enrolling in this course may take advantage of the Career Step discounts found on page 8. Course #

Date

Time

Fee

NCBU853

Open Enrollment

Online

$1,995

27 | QCC Center for Workforce Development and Continuing Education | 508.751.7900 or www.QCC.edu/WD

For more information please call 508.751.7905

MANAGEMENT & PROFESSIONAL DEVELOPMENT For a complete list of offerings please visit us at www.QCC.edu/WD.

NEW

NEW

Building Effective Teams

Participants will identify the various types of teams in which they participate and their roles in each; review issues such as team size and the mix of participants based on what each member is able to contribute; and, the various “task” and “relationship” roles that team members play; and, review the stages of team development, Forming, Storming, Norming and Performing and participate in a team exercise. Course #

Date

Day

Time

Fee

NCBU300

Oct. 4

W

9:00 a.m.–5:00 p.m.

$129

Certificate in Office Operations

Efficient office operations can mean the difference between success and not-so-much, between being in the black and being in the red. Moving from you and your employees working harder to working smarter, the strategies and benchmarks of office operations increases the productivity of every person in your organization. Position yourself in your organization as the one who knows what to get done, and how to get things done in office operations. These certificate courses can be taken in any order.

1. Office Operations Course #

Date

Time

Fee

NCBU975

Sep. 5-Sep. 29

Online

$195

2. Cyber Security for Managers Course #

Date

Time

Fee

NCBU229

Oct. 2-Oct. 27

Online

$245

3. Embracing Sustainability in the Workplace Course #

Date

Time

Fee

NCBU976

Nov. 6-Dec. 1

Online

$195

Certificate Discount Register for both courses using NCBU974 and pay only $495 – a savings of $90!

508.751.7900 or www.QCC.edu/WD | QCC Center for Workforce Development and Continuing Education | 28

MANAGEMENT & PROFESSIONAL DEVELOPMENT For a complete list of offerings please visit us at www.QCC.edu/WD. NEW

Law for Non Lawyers

Supervisory & Leadership Certificate

For non-lawyers in a variety of work environments, you will find out what you should know, and when to consult a lawyer.  After completing this course, you will better understand legal issues in the workplace, know when your organization needs to consult a lawyer, and have the knowledge to better serve your organization and work with lawyers.

Course #

Date

Time

Fee

NCBU983

Sep. 5-Sep. 29

Online

$195

NEW

Legal Office Administration

This course seeks to enable students to acquire the necessary knowledge and skills needed toward the goal of becoming an exceptional legal practitioner in an administrative capacity. It is a bridge course designed to provide students with the tools to develop a thorough understanding of legal office procedures including database management, the preparation of legal documentation including research, legal accounting methods, legal analysis, communications and ethics. At the conclusion of the course, you will be able to improve communication methods, improve the productivity within the legal office by obtaining effective tools that promote a smoother operation. You will also get a better understanding of the importance of competency, confidentiality and the administration of ethics in a legal office environment.

Course #

Date

Time

Fee

NCBU984

Nov. 6-Dec. 1

Online

$245

NEW

Female Bullying in the Workplace

Recently we have seen an upsurge of individuals claiming bullying in the workplace. The phenomenon of females being bullied by other females has been discussed in recent years in the media but little has been done to combat or try to deal with the problem. Both females and males need to understand about relational aggression in the workplace. This course is designed to not only help you understand this growing issue but to also help you to not become a victim of workplace bullying.

Your employees are your most valuable resources. Ensuring the efficiency of your team is the key to your success and is your most important responsibility. Get practical, easy to understand, and insightful methods for new and even experienced supervisors and managers. Learn about effective delegation, performance management, and writing performance reviews. Discuss the specifics of the supervisor’s role and responsibilities, and strategies for improving your overall effectiveness as a leader. Take home practical information along with tips and techniques that can be applied at your job immediately. Course #

Date

Time

Fee

NCBU211

Sep. 5-Oct. 27

Online

$395

Business Research Certificate Discover the specific knowledge needed to succeed in researching and utilizing the best and most appropriate data for decision making for your work organization. Get the skills needed to effectively communicate research results to a specific audience for maximum impact and effective decision making. For business professionals, entrepreneurs, and anyone who needs specific information about a business; or who is in business and needs specific information about a particular topic such as market potential, competitive intelligence, standard industry practice, productivity improvement, etc. This course will give you the specific knowledge you need to succeed in your research quest. (Only available as a certificate) • Introduction to Business Research • Business Statistics • Quantitative Business Research For more information please call 508.751.7905 Course #

Date

Time

Fee

NCBU223

Sep. 5-Dec. 1

Online

$495

NEW Accounting and Finance for Non-Financial Managers

Every successful person in the workplace utilizes financial information to aid effective decision making. Accounting and Finance for Non-Financial Managers explains the financial concepts and accounting processes used in most businesses and will provide practical techniques that will increase your effectiveness and career. Get a foundation to understand the seven steps in the accounting cycle and use financial information in decision making. Come away with the knowledge to analyze resource allocation and evaluate financial performance.

Course #

Date

Time

Fee

Course #

Date

Time

Fee

NCBU030

Sep. 5-Oct. 27

Online

$195

NCBU934

Sep. 5-Sep. 29

Online

$195

29 | QCC Center for Workforce Development and Continuing Education | 508.751.7900 or www.QCC.edu/WD

MANAGEMENT & PROFESSIONAL DEVELOPMENT For a complete list of offerings please visit us at www.QCC.edu/WD.

Certificate in Data Analysis

NEW

Data Analysis is quickly becoming one of the most sought-after skills in the workplace. Companies have vast amounts of data, but it is rare to have someone with the ability to analyze that data to see trends and make predictions. Add a whole new skill set to your portfolio, and make a big difference in the success of your organization by acquiring data analysis skills. Begin with getting a basic understanding of how to analyze data in a business setting. Then learn how many of your business decisions involve comparing groups for differences. You will know the statistics behind these group differences and relationships. Finally, you will find out how to perform inquiries that will be useful to your business or organization, and have the skill necessary to communicate these results through graphs and text that your fellow employees will understand. Whether your business is home based or a large company, this certificate will take you to the next level where important decision-making is concerned.

1. Introduction to Data Analysis Course #

Date

Time

Fee

NCBU950

Sep. 5-Sep. 29

Online

$195

2. Intermediate Data Analysis Course #

Date

Time

Fee

NCBU949

Oct. 2-Oct. 27

Online

$195

Certificate in Customer Service

Customer service is now essential for business and all work organizations. With the increase of technology, human interaction with customers becomes all the more important. Whether it relates to retaining customers, serving your audience, or turning inquiries from potential customers into sales, good customer service is now one of the central factors in organizational success. Learn to improve your customer service skills to enhance your career skill set, improve productivity, and increase your organization’s success. You will also take away some extraordinary customer service techniques you won’t find anywhere else. These certificate courses can be taken in any order.

1. Keys to Customer Service Course #

Date

Time

Fee

NCBU071

Sep. 5-Sep. 29

Online

$145

2. Extraordinary Customer Service Course #

Date

Time

Fee

NCBU213

Oct. 2-Oct. 27

Online

$145

3. Advanced Data Analysis Course #

Date

Time

Fee

NCBU935

Nov. 6-Dec. 1

Online

$195

Certificate Discount Register for both courses using NCBU665 and pay only $245 – a savings of $45!

Certificate Discount Register for all three courses using NCBU937 and pay only $495 – a savings of $90!

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MANAGEMENT & PROFESSIONAL DEVELOPMENT For a complete list of offerings please visit us at www.QCC.edu/WD.

Certificate in Leadership Development

Certificate in Workplace Communication

Especially geared for future leaders in the Gen Y generation (born 1980-1999), the certificate provides how-to practical information on advancing your leadership potential and making a difference in both the workplace and in society. Find out what it takes to become an effective leader. Discover your style of leadership. Discuss task completion, building relationships with your subordinates, becoming socially perceptive to changes in the workplace, utilizing your emotions in a positive and effective manner, and addressing challenging goals. Then learn the unspoken secrets that leaders know and the strategies they employ/exhibit in for influencing others. Leadership skills are acquired and learned. You can become a leader if you know the do’s and don’ts; what to say, what not to say; what to do, what not to do. At the end of completing the three course certificate, you will come away with a new understanding, new toolbox of leadership skills, and the information to move your leadership development into high gear.

Good communication in the workplace is more important than ever and critical to your career advancement and success. Come get a comprehensive and intensive preparation with skills and techniques you can put to use on Monday morning. Take back a workable conflict management model, along with successful and practical conflict management strategies. Then work with a pro to learn how to improve your negotiation skills for a win-win outcome, including helping others to get what they want, so you get what you want. Finally, find out more about yourself and others using personality profiles for better work performance. You will be learning from some of our more popular instructors, and taking away new how-to skills that work. These certificate courses can be taken in any order.

1. Conflict Management

These certificate courses can be taken in any order.

Course #

Date

Time

Fee

1. Leadership Principles

NCBU942

Sep. 5-Sep. 29

Online

$245

Course #

Date

Time

Fee

NCBU951

Sep. 5-Sep. 29

Online

$145

2. Developing Your Leadership Skills Course #

Date

Time

Fee

NCBU943

Oct. 2-Oct. 27

Online

$145

3. Developing Your Professional Career Course #

Date

Time

Fee

NCBU944

Nov. 6-Dec. 1

Online

$145

2. Negotiation: Get What You Want Course #

Date

Time

Fee

NCBU151

Oct. 2-Oct. 27

Online

$195

3. Using Personality Profiles for Better Work Performance Course #

Date

Time

Fee

NCBU796

Nov. 6-Dec. 1

Online

$295

Certificate Discount Certificate Discount Register for all three courses using NCBU939 and you pay only $395 – a savings of $40!

Register for all three courses using NCBU941 and pay only $595 – a savings of $140!

Decisions regarding whether courses will run are based on completed, paid registrations. REGISTER EARLY, SO THAT YOUR COURSE DOES NOT GET CANCELLED.

31 | QCC Center for Workforce Development and Continuing Education | 508.751.7900 or www.QCC.edu/WD

MANAGEMENT & PROFESSIONAL DEVELOPMENT For a complete list of offerings please visit us at www.QCC.edu/WD. NEW

Lean Bronze Certification

NEW

The Lean Bronze Certification online course is designed to enable an individual to sit for and successfully pass the Lean Bronze Certification exam. This self-paced, online course correlates with American Society for Quality, the Association for Manufacturing Excellence, the Shingo institute, and SME guidelines and is intended for individuals who are new to the field of product/process improvement and are looking for additional techniques and a certification to provide validity to their work and to become more marketable. Course #

Date

Time

Fee

NCOL522

Open Enrollment

Online

$999

NEW

Project Management Essentials

The Project Management Essentials course provides an overview of the principle areas of project management. This course teaches how to create a project schedule, resource plan, and budget, as well as how to monitor and evaluate a project to manage time, Fee, scope, and resources. Typical work experience ranges from 0–10 years. This self-paced, online course is developed to correlate to American Management Association guidelines and is intended for individuals who are in lower-level management or are new to management. Course #

Date

Time

Fee

NCOL523

Open Enrollment

Online

$159

Course #

Date

Time

Fee

NCOL520

Open Enrollment

Online

$699

NEW

Project Risk and Cost Analysis

This course introduces the participant to the importance of effective risk management in the workplace. This self-paced online course will examine the key skills and methods related to project risk and Fee analysis, and how to develop and apply those skills. This course is developed to correlate to American Management Association guidelines and is intended for individuals who are in lower-level management or are new to management.

Six Sigma Black Belt

This course presents an overview of the key concepts for the Six Sigma Black Belt Certification exam. This course explores process and team management, operational metrics, and key tools and techniques to achieve process excellence. Although a Six Sigma Green Belt certificate is not required for this course, students will be expected to have a basic knowledge and understanding of Six Sigma processes, as well as statistics, project and process management, and Lean Six Sigma. This self-paced, online course is developed to correlate to the American Society for Quality guidelines and is designed for individuals who are preparing to sit for the Six Sigma Black Belt Certification exam. Course #

Date

Time

Fee

NCBU883

Open Enrollment

Online

$1,499

NEW NEW

Certified Associate in Project Management

This course prepares students for the newest CAPM® exam. It provides the terminology, tools, and techniques that are required to take a project from initiation through planning, executing, controlling and closing. Limited or no experience is required. This self-paced, online course is developed to correlate to Project Management Institute (PMBOK® Guide), Fifth Edition, guidelines and can lead to CAPM® certification.

Six Sigma Green Belt

This course presents an overview of the key concepts for the Six Sigma Green Belt Certification exam. This course explores process and team management, operational metrics, and key tools and techniques to achieve process excellence. Students will be expected to have a basic understanding and knowledge of Six Sigma processes, as well as statistics, project and process management, and Lean Six Sigma. This self-paced, online course is developed to correlate to American Society for Quality guidelines and is designed for individuals who are preparing to sit for the Six Sigma Green Belt Certification exam.

Course #

Date

Time

Fee

Course #

Date

Time

Fee

NCOL524

Open Enrollment

Online

$159

NCBU884

Open Enrollment

Online

$699

NEW

NEW

Effective Business Writing Skills

This course provides an overview of sound business writing skills. It introduces the process of business writing, including prewriting strategies, organizational methods, and revision techniques. This self-paced online course is developed to correlate to American Management Association guidelines and is intended for individuals who are in lower-level management or are new to management.

Communication Skills for Managers

This course is for individuals in lower-level management and/or those who are new to management with 0-10 years of work experience. This course provides an overview of effective methods of communication for managers, providing a working knowledge of the difference between hearing and listening, and strategies for improving listening, speaking, and writing skills. Learners examine methods of delivering criticism, asking questions, teaching a process, and creating effective business communications, such as presentations and documents.

Course #

Date

Time

Fee

Course #

Date

Time

Fee

NCOL224

Open Enrollment

Online

$159

NCBU629

Open Enrollment

Online

$159

508.751.7900 or www.QCC.edu/WD | QCC Center for Workforce Development and Continuing Education | 32

WORKFORCE READINESS For a complete list of offerings please visit us at www.QCC.edu/WD.

Workforce Readiness Series

NEW

Taken individually or as a whole, these workshops will help prepare you when you seek your first job, your next job, or, a promotion. They will help you focus on what type of position you are looking for, and, help you concisely state what your skills and competencies are.

Resume Development Participants will review the different formats of resumes; identify the difference between a Master Resume and a Targeted Resume and develop each. Course #

Date

Day

Time

Fee

NCBU295

Nov. 1

W

9:00 a.m.-12:00 p.m.

$59

For all entry-level, experienced, or executive level professionals, looking for a step-by-step approach to developing a proactive job search. In Hired! You will learn to use data from self-assessment tools to select a job title, analyze your career marketing documents, the strategies available to effectively access the hidden job market, and the strategies to employ before, during, and after a job interview. You’ll be able to identify different network communication strategies, develop a job search social media plan, and analyze the resources available to you in your job search. Course #

Date

Time

Fee

NCOL546

Open Enrollment

Online

$399

NEW

Business Communication Participants will learn the distinction between casual and business communication; the elements of nonverbal communication; and the barriers to effective communication. Course #

Date

Day

Time

Fee

NCBU296

Nov. 8

W

9:00 a.m.-12:00 p.m.

$59

Job Search Participants will review the various components of a job search; the online sites where job information can be found; the importance of the networking process; and, the development of a networking file. Course #

Date

Day

Time

Fee

NCBU297

Nov. 15

W

9:00 a.m.-12:00 p.m.

$59

The Interview Participants will review the steps necessary to prepare for an interview; the purpose of an “elevator speech”; the homework necessary to do before the interview; the various types of interview questions; and, participate in practice interviews Course #

Date

Day

Time

Fee

NCPE536

Nov. 22

W

9:00 a.m.-12:00 p.m.

$59

Workforce Readiness Series Combination Discount! Register and pay in full for any 2 courses....$108 (save $10) Register and pay in full for any 3 courses….$156 (save $21) Register and pay in full for any 4 courses….$196 (save $40)

Hired! The Ultimate Job Search Course

Creating and Managing Your Personal Brand

Are you employed but you’d like to enhance your career potential? Creating and Managing your Personal Brand will provide you the necessary theory, application, and interaction to develop necessary skills and habits to successfully represent yourself in the current employment market. Whether to better meet your current employer’s needs or prepare and present for a new career, you will learn benefits of personal branding by revising current or creating new components of your personal profile and online presence, and implement a plan to maintain your personal brand. Having an existing resume is recommended. Course #

Date

Time

Fee

NCOL545

Open Enrollment

Online

$159

NEW

Start Your Career: Create and Manage Your Brand

This course introduces you to the key skills and methods to start your career by branding yourself for professional development to achieve short-term and long-term career goals. The course, which is online and self-paced, teaches you skills to successfully market your experiences on a resume, in a personal narrative, and in a visual timeline or portfolio. This course is most appropriate if you are actively enrolled in classes and looking to enhance your career potential through best practices in job search. Your work experience should range from 0–4 years. Course #

Date

Time

Fee

NCOL547

Open Enrollment

Online

$159

College Student Bundle $529 Take NCOL546, NCOL547 and a Workforce Readiness course of your choice! Job-Seeker Bundle $529 Take NCOL546, NCOL545 and a Workforce Readiness course of your choice!

33 | QCC Center for Workforce Development and Continuing Education | 508.751.7900 or www.QCC.edu/WD

WORKFORCE READINESS For a complete list of offerings please visit us at www.QCC.edu/WD.

Workforce Readiness – Creativity and Innovation This online, self-paced course presents an overview of how to think more creatively, develop more creative ideas and to work creatively with others in a professional environment. This course is designed for individuals who are seeking reemployment or who are looking to make themselves more marketable by improving their workplace, or soft, skills. Course #

Date/Time

Fee

NCBU240

Online

$50

Workforce Readiness – Critical Thinking and Problem Solving This online, self-paced course presents an overview of how to reason effectively, make appropriate judgments and decisions and to solve problems leveraging information. This course is designed for includes individuals who are seeking reemployment or who are looking to make themselves more marketable by improving their workplace, or soft, skills. Course #

Date/Time

Fee

NCBU241

Online

$50

Workforce Readiness – Leadership and Responsibility This online, self-paced course presents an overview on informal leadership and guiding others to achieve a common goal. The student will learn concepts of assessing and leveraging strengths of others, demonstrating integrity and ethical behavior and acting responsibly toward the organization’s larger interests. This course is designed for individuals who are seeking reemployment or who are looking to make themselves more marketable by improving their workplace, or soft, skills. Course #

Date/Time

Fee

NCBU245

Online

$50

Workforce Readiness Bundle

Creating Career, Academic and Personal Success Chart your future goals and plans with the creation of an individualized, web-based Plan. The seminar will focus on strengths, career assessment results, educational options, career research, and establishing goals. 4.0 CEUs with completion of pre and post seminar work.

Course #

Date/Time

Fee

Course #

Date

Day

Time

Fee

NCBU248

Online

$399

NCBU961

Oct. 14-Oct. 15

S, U

9:00 a.m.–5:00 p.m.

$345

508.751.7900 or www.QCC.edu/WD | QCC Center for Workforce Development and Continuing Education | 34

WORKFORCE READINESS For a complete list of offerings please visit us at www.QCC.edu/WD.

Courses below can be taken individually or as a bundle Workforce Readiness – Financial Literacy This online, self-paced course presents an overview of personal financial literacy, enabling the student to gain a better understanding of how personal finances work and how to make better and more appropriate financial decisions. This course is designed for individuals who are seeking reemployment or who are in need of basic financial literacy concepts.

Workforce Readiness – Communication and Collaboration This online, self-paced course presents an overview of how to communicate effectively, how to incorporate active listening into the workplace, and the benefits of collaborating with fellow co-workers. This course is designed for individuals who are seeking reemployment or who are looking to make themselves more marketable by improving their workplace, or soft, skills.

Course #

Date/Time

Fee

Course #

Date/Time

Fee

NCBU242

Online

$50

NCBU239

Online

$50

 orkforce Readiness – Social and Cross-Cultural W Skills

Workforce Readiness – Flexibility and Adaptability

This online, self-paced course presents an overview on appropriate social skills in the workplace as well as respecting the increasing diversity of the workforce. Students will learn tips and techniques on how to interact effectively and professionally with others and how to respect and respond to various cultural differences now present in the workplace.

This online, self-paced course presents an overview of how to adapt to today’s changing work environment. The course includes topics such as working effectively in an ambiguous environment, incorporating feedback effectively, and balancing diverse views and beliefs.

This course is designed for individuals who are seeking reemployment or who are looking to make themselves more marketable by improving their workplace, or soft, skills.

This course is designed for individuals who are seeking reemployment or who are looking to make themselves more marketable by improving their workplace, or soft, skills.

Course #

Date/Time

Fee

Course #

Date/Time

Fee

NCBU247

Online

$50

NCBU243

Online

$50

Workforce Readiness – Productivity and Accountability

Workforce Readiness – Initiative and SelfDirection

This online, self-paced course presents an overview on how to become a productive and reliable employee. The student will learn concepts on setting and meeting goals, prioritization, multi-tasking and appropriate professional expectations on behavior and timeliness.

This online, self-paced course presents an overview of how to effectively manage time and professional goals. Additionally, this course provides insights on effective tips for working independently and continued learning for career success.

This course is designed for individuals who are seeking reemployment or who are looking to make themselves more marketable by improving their workplace, or soft, skills.

This course is designed for individuals who are seeking reemployment or who are looking to make themselves more marketable by improving their workplace, or soft, skills.

Course #

Date/Time

Fee

Course #

Date/Time

Fee

NCBU246

Online

$50

NCBU244

Online

$50

Decisions regarding whether courses will run are based on completed, paid registrations. REGISTER EARLY, SO THAT YOUR COURSE DOES NOT GET CANCELLED. 35 | QCC Center for Workforce Development and Continuing Education | 508.751.7900 or www.QCC.edu/WD

PERSONAL ENRICHMENT For a complete list of offerings please visit us at www.QCC.edu/WD.

Reiki I

Extreme Couponing

Reiki (pronounced Ray-key) is a natural healing method using life energy flow for relaxation, balance and well-being. You will learn the history of Reiki and receive four Reiki I attunements. You will learn standard hand positions to treat yourself and others and give and receive a Reiki treatment. Upon completion of the class, you will be able to practice Reiki on yourself and others. This course is beneficial for healthcare professionals as well as the general public.

This course will break down the couponing process into manageable and easy to follow steps to get you on your way to saving at least 50% off your grocery bill. You’ll come to realize how many items you should never pay full price for again. As a suggestion, please bring one non-perishable food item to be donated to the local food pantry. Most food pantries are struggling and donations are down more now than in recent years. Your help is greatly appreciated.

Course #

Date

Day

Time

Fee

Course #

Date

Day

Time

Fee

NCPE855

Oct. 14

S

9:30 a.m.–3:30 p.m.

$135

NCPE401

Oct. 5

R

6:30 p.m.–9:00 p.m.

$39

Reiki II Reiki is a natural healing method which uses universal life energy to restore balance -- body, mind, spirit and emotions. The history of Reiki is reviewed. You will receive a Reiki II attunement; learn Reiki 2nd Degree symbols; and learn more about the intuitive aspect of Reiki. You will practice sending Reiki at a distance and give and receive a Reiki treatment with added symbols. Upon completion of the class, you will be even more empowered with Reiki and will be able to send Reiki healing distantly, in addition to practicing Reiki for yourself and others in person. This course is beneficial for healthcare professionals as well as the general public. Prerequisite: Reiki I certification from any Reiki Master. Course #

Date

Day

Time

Fee

NCPE856

Nov. 4

S

10:00 a.m.–3:30 p.m.

$215

Jazz Lessons for Beginners Anyone can learn to play the saxophone, clarinet and flute! In this course, you will learn how to do the following: how to purchase an instrument, correct breathing, embouchure and mouthpiece techniques, care and repair, long tones, fingering charts, scales and chords, playing tips, learn to read music, and playing in an ensemble. Your level of proficiency depends on your determination, the amount of time invested, and your natural ability. These traits work to determine your success. Learning to play is an adventure that you can enjoy the rest of your life. The best part of this experience is knowing you can learn more about the instrument, the music, and yourself, every day that you practice. Course #

Date

NCPE010         Oct. 21-Nov. 18 NEW

Day

Time

Fee

S

12:00 p.m.-3:00 p.m.

$169

SAVE Beyond The Grocery Store: Meals Out, Entertainment, Clothing & More!

Do you want to get meals out for FREE or at a discount?  Are you limited with $ in this economy and the mall is too expensive to buy clothes?  Are you not going out as often due to the Fee of entertainment?  Coupons and discounts are available, you just need to learn where to look!  Extreme Couponing instructor, Elizabeth Lahens, will teach you how!  Come take this FUN 2.5 hour class and start enjoying yourself now and looking great at a fraction of the Fee! Course #

Date

Day

Time

Fee

NCBS907

Nov. 16

R

6:30 p.m.-9:00 p.m.

$39

Pro Se Divorce The Pro se Divorce Institute offers a three hour introductory class with a take-home booklet, for those that are contemplating filing for a divorce or are currently in the process of getting a divorce and they are pro se without an attorney. This course is open to anyone that wants to learn more about the divorce process even if they do have a lawyer

QCC Assabet Course #

Date

Time

Fee

NCBU989

New Offering Every Monday

6:30 p.m.-9:30 p.m.

$99

Stand-Up Comedy Are you interested in performing, writing or producing comedy? In this introduction to stand-up comedy course you will learn how to get material and write a joke from set-up to punch line. You’ll also gain knowledge about creating your own style, doing impressions, writing song parodies and secret comedy formulas, getting a gig, booking a show, getting an audition and dealing with hecklers. There will be a chance to perform at an actual comedy show, appear on cable TV, and listen to a guest speaker. Give this course as a gift or take it as a stress buster. Course #

Date

Day

Time

Fee

NCBU922

Nov. 8-Dec. 6

W

7:00 p.m.–9:00 p.m.

$89

Identity Theft Identity theft continues to grow. Now more than 50% of identity theft occurs in the workplace. Learn to addresses both private and workplace concerns. You will receive information about the basic steps necessary to protect your identity and assets. You will develop comprehensive expertise in how to deter data theft, detect fraud, and minimize any damage inflicted. Your instructor, George Vroustouris, focuses his work on identity management including individual privacy rights, security, web identity, digital assets, and reputation management. He is a nationally certified Identity Protection Advisor through the Identity Management Institute Center for Identity Governance. He will utilize curriculum developed and used nationally by Undo Identity Theft Inc. Course #

Date

Time

Fee

NCPE412

Oct. 2-Oct. 27

Online

$195

508.751.7900 or www.QCC.edu/WD | QCC Center for Workforce Development and Continuing Education | 36

NON-CREDIT REGISTRATION FORM

NON-­‐CREDIT  REGISTRATION  FORM    

 

There  are  three  ways  to  register  for  non-­‐credit  classes:  

1  

2  

Online www.QCC.edu/TEC www.QCC.edu/WD

3  

In  Person QCC Center for Workforce Development QCC   Training   &  Education   Center andStreet,   Continuing Education, 751  Grove   Worcester,   MA   01605 25 Federal Street, Worcester, MA 01608

Personal  Information:  

By  Phone 508  751  7900

Semester:        

Name:  

 

_Social  Security  #:          

Street:  

 

QCC  ID#  (if  applicable):        

City:      

 

State:      

 

Zip:    

 

Home  Phone:        

Course  Information:   Course  #

 

Date  of  Birth:          

 

E-­‐mail:        

 

  Alternate  Phone:        

 

Course  Title

Date  /  Time

Cost

Total

Payment  Information:   Check  

Visa  

MASTERCARD  

Discover  

Name  on  Card:        

 

Account  #:          

 

Expiration  Date:        

  Security  Code:    

Important:  

 

Full  payment  is  required  at  time  of  registration.   Prices  and  schedules  are  subject  to  change  without  notice.   All  classes  are  filled  on  a   “first  come,  first  served”  basis.   Please  register  early!   A  minimum  number  of  students  is  required  to  run  a  course.   If   there  is  a  great   demand,  additional  sessions  may  be  considered.   Learners  on  a  waiting  list  will  be  notified  when  an  opening  exists.  

37 | QCC Center for Workforce Development and Continuing Education | 508.751.7900 or www.QCC.edu/WD

QCC LOCATIONS QCC Center for Workforce Development and Continuing Education 25 Federal Street, Worcester, MA 01608 Please see www.QCC.edu for directions

QCC Main Campus 670 West Boylston Street, Worcester

Refund Policy For all QCC Center for Workforce Development and Continuing Education courses/classes, you must withdraw at least 48 hours prior to the start of the course/class to receive a full (100%) refund. • Withdrawal from a course/class that meets 6 times or more: If you withdraw from the course before the end of the third class meeting, you will receive a 50% refund (less Fee of books/ materials). No refunds will be given after the third class meeting.

Please see www.QCC.edu for directions

• Some courses/classes may have specific successful completion requirements. Please check the course syllabus for details.

QCC Southbridge 5 Optical Drive, Southbridge

• TEAS Test: The registration fee is non-refundable. Rescheduling your test date is allowed only once when you notify us 48 business hours prior to your original test date. Should you fail to show up or notify us, you will be charged again when you reschedule. This policy is strictly enforced.

Please see www.QCCforMe.com for directions

QCC at Assabet Please see www.QCC.edu for directions

What Our Students Are Saying… “Teacher was very thorough and informative. Gave a clear understanding of what TEAS was all about.” –Anonymous (TEAS Review Class) “I like everything about the clinical experience. The people were very nice and welcoming.” –Kayla Rossley (Sterile Processing Technician) “The professor is very knowledgeable about the course and her presentation was excellent. I learned a lot….excellent course.” –Nestor Konan (Sterile Processing Technician) “The instructor asked what I wanted to get out of this workshop and focused a lot of time on the areas I need improvement in.” – Koral Woodruff (Essential Communication Skills for the Workplace)

• If the Center for Workforce Development and Continuing Education cancels a course/class, you will receive a full (100%) refund.

Bridge to Credit Programs Thinking about taking a non-credit course and then maybe looking into a credit certificate or degree program? Quinsigamond Community College has amazing student support services that will guide you through the application process. You may be able to articulate a non-credit course to obtain college credit and give yourself a head start; or you may find a new program that is of interest. Continuing your educational journey through non-credit and/or credit programs will provide you the knowledge and skills required to obtain a new job or advance your career. For more information about credit certificate and degree programs, please contact: Admissions Office Phone: 508.854.4262 Email: [email protected] Advising Office Phone: 508.854.4308 Email: [email protected]

“The class was very informative, yet held in a comfortable stress-free environment.” – Anonymous (Personal Care Assistant) “The instructor was the best thing about this course! She totally knew her subject, she was wonderful as far as encouraging us to learn something new as older hygienists. She totally calmed me by telling the class, ‘You are in the right place’ about coming to her particular class to learn anesthesia at this point in our careers!”

Chat Live with Us

Mon. - Fri. 8:00 a.m. - 4:00 p.m.

www.QCC.edu/WD

–Anonymous (Local Anesthesia for Dental Hygienists Permit-L)

508.751.7900 or www.QCC.edu/WD | QCC Center for Workforce Development and Continuing Education | 38

25 Federal Street, Worcester, MA 01608 www.QCC.edu/WD

HOT PICKS! Become a Drone Pilot. . . . . . . . . . . 13 ------------------------------------------------------------------------------------------Nurse Assistant/HHA. . . . . . . . . . . . . . . . . . . . . . 5 IV Therapy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 RN/LPN Refresher. . . . . . . . . . . . . . . . . . . . . . . . . 8 Sterile Processing Technician . . . . . . . . . . . . . . 6 Essential Soft Skills for the Workplace Certificate. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Personal Fitness Trainer Certification . . . . . 12 2D Design & Fabrication. . . . . . . . . . . . . . . . . 21 3D Design & Fabrication. . . . . . . . . . . . . . . . . 21 Arduino Basics for Beginners. . . . . . . . . . . . . 21 Real Estate Broker Training . . . . . . . . . . . . . . 16 Real Estate Salesperson Training. . . . . . . . . 16 HTML and Website Design. . . . . . . . . . . . . . . 19 Data Analysis Certificate. . . . . . . . . . . . . . . . . 30

Learn to fly your drone like a pro! See page 13 for complete details.

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FALL 2017 - Quinsigamond Community College

REGISTER TODAY! CLASSES ARE FILLING FAST! CENTER FOR WORKFORCE DEVELOPMENT AND CONTINUING EDUCATION Non-Credit Courses 508.751.7900 • www.QCC.edu/WD ...

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